Senior Virtual Relationship Manager - NeoBiz (Mashreq Digital Bank Pakistan)

Mashreq; Karachi Division; On-site; PKR 3,500,000 - 5,500,000; Full time

Job summary

Mashreq seeks a Senior Virtual Relationship Manager Team Lead to guide a team of RMs, serving as the digital bridge between the bank and SME clients. You will drive proactive client engagement, oversee onboarding and post-onboarding support, and tailor financial solutions.

You will own the team’s performance, client satisfaction, and revenue growth while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.

Qualifications

• Strong sales knowledge and market trends in investments and financial markets.
• Excellent interpersonal skills and cultural sensitivity.
• Relationship management and networking abilities; extrovert/amiable.
• 5–7 years’ experience in a similar role.
• Self-motivated with a positive attitude.
• Analytical and numeric abilities.
• Resilient under pressure with quick thinking.
• Dynamic, result-oriented approach.

Responsibilities

• Lead management and drop-off handling for new acquisitions.
• Manage NSTP scenarios.
• Assisted client onboarding.
• Client servicing and complaints handling.
• Cross-sell within 3 months on books.
• Portfolio management.

Skills

Sales knowledge

Interpersonal skills

Relationship management

Self-motivation

Analytical skills

Problem solving

Working under pressure

Result oriented

Market knowledge

Job description

Job Purpose

The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team’s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer‑centric, tech‑driven digital banking experience.

Key Responsibilities

SVRMs are pivotal in driving customer‑centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s

• Lead Management & Drop-off Handling (New Acquisition)
• Managing NSTP Scenarios
• Assisted client onboarding
• Client Servicing & Complaints Handling
• Cross‑Sell (within 3 Months on Books)
• Portfolio Management

Knowledge, Skills & Qualification

• Strong sales knowledge & market trends/investments/ Financial Market Knowledge.
• Strong Interpersonal skills and cultural sensitivity
• Relationship Management & Networking skills. Extrovert/Amiable personality
• At least 5-7 years’ experience in a similar job.
• Self‑Motivated and positive attitude.
• Analytical and numeric skills.
• Problem resolution skills.
• Ability to work under pressure and think on his/er feet.
• Dynamic, result‑oriented approach to work.