Virtual Relationship Manager (Mashreq Bank Pakistan Limited)

Mashreq Bank Pakistan Limited; Karachi Division; On-site; PKR 781,200 - 1,227,600; Full time

Job summary

Mashreq Bank Pakistan Limited is seeking a Virtual Relationship Manager in Karachi to connect clients with banking services through a technology-driven approach. You will manage client onboarding, complaints, and cross-selling, with a focus on performance outcomes and satisfaction. The ideal candidate has 5-7 years of relevant experience, strong sales knowledge, and excellent interpersonal skills while being self-motivated under pressure. Join us to enhance the Neo banking experience.

Qualifications

• 5-7 years of experience in a similar job.
• Self-motivated with a positive attitude.
• Ability to work under pressure and think on your feet.

Responsibilities

• Lead management and drop-off handling for new acquisition.
• Assist in client onboarding and servicing.
• Manage client complaints effectively.
• Cross-sell within the first three months.
• Handle portfolio management tasks.

Skills

Sales knowledge

Interpersonal skills

Relationship management

Analytical skills

Problem resolution skills

Job description

Job Purpose

The Virtual Relationship Manager (VRM) serves as a critical digital bridge between the bank and its clients, delivering a seamless, technology-driven banking experience. This role is responsible for driving proactive client engagement, managing smooth onboarding and post-onboarding journeys, and ensuring that customers receive tailored financial solutions aligned with their needs. The VRM Lead will be accountable for performance outcomes, client satisfaction, and revenue growth, while strictly adhering to compliance standards. Through a customer-centric and digital-first approach, the VRM will foster strong, long-term relationships and enhance the overall Neo banking experience.

Key Responsibilities

• Lead Management & Drop-off Handling (New Acquisition)
• Managing NSTP Scenarios
• Assisted client onboarding
• Client Servicing & Complaints Handling
• Cross-Sell (within 3 Months on Books)
• Portfolio Management

Knowledge, Skills & Experience

• Strong sales knowledge & market trends/investments/ Financial Market Knowledge.
• Strong Interpersonal skills and cultural sensitivity
• Relationship Management & Networking skills. Extrovert/Amiable personality
• At least 5-7 years’ experience in a similar job.
• Self-Motivated and positive attitude.
• Analytical and numeric skills.
• Problem resolution skills.
• Ability to work under pressure and think on his/er feet.
• Dynamic, result-oriented approach to work.