Senior Virtual Relationship Manager - NeoBiz (Mashreq Digital Bank Pakistan)

Zorwa; Pakistan; On-site; PKR 1,674,000 - 3,124,800; Full time

Job summary

Mashreq NEO CORP, Mashreq Digital Bank Pakistan, seeks a Senior Virtual Relationship Manager Team Lead to manage RMs, drive client engagement, and oversee onboarding for SME clients in a digital banking environment.

You will supervise the team, ensure client satisfaction, and focus on revenue growth while maintaining compliance and a customer-centric, tech-driven approach.

Qualifications

• Strong sales knowledge and market trend awareness.
• Excellent interpersonal and cultural sensitivity.
• Relationship management and networking skills.
• 5–7 years of experience in a similar role.
• Self-motivated with a positive attitude.
• Analytical and numeric skills.
• Ability to work under pressure and think on feet.
• Dynamic, result-oriented approach.

Responsibilities

• Assist client onboarding and post-onboarding support.
• Servicing clients and handling complaints.
• Cross-sell within 3 months on books.

Skills

Sales knowledge

Market trends

Interpersonal skills

Relationship management

Networking

Analytical skills

Problem solving

Pressure management

Job description

Senior Virtual Relationship Manager - NeoBiz (Mashreq Digital Bank Pakistan)

Pakistan (Fulltime office (FTO))

Job Description

The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team’s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer‑centric, tech‑driven digital banking experience.

Key Responsibilities

SVRMs are pivotal in driving customer‑centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s

• Assisted client onboarding
• Client Servicing & Complaints Handling
• Cross‑Sell (within 3 Months on Books)

Knowledge, Skills & Qualification

• Strong sales knowledge & market trends / investments / Financial Market Knowledge
• Strong interpersonal skills and cultural sensitivity
• Relationship Management & Networking skills; extrovert/amiable personality
• At least 5‑7 years of experience in a similar job
• Self‑motivated and positive attitude
• Analytical and numeric skills
• Problem resolution skills
• Ability to work under pressure and think on his/her feet
• Dynamic, result‑oriented approach to work