Senior Product Manager - SME Onboarding & Activation

Mashreq Bank; Pakistan; In loco; PKR 1.674.000 - 2.344.000; Tempo pieno

Descrizione del lavoro

Mashreq Bank is seeking a capable leader to own the downstream SME onboarding journey, spanning account fulfillment, activation and funding. You will partner with operations, compliance and other stakeholders to drive efficiencies and reduce activation times, while ensuring a seamless customer experience.

You will manage a team of Virtual Relationship Managers in KLI, drive activation targets, monitor STP and backlog metrics, and influence senior management for key initiatives.

Mansioni

• Own the end-to-end downstream onboarding journey including account fulfillment, activation and funding for SME's
• Partner with stakeholders including operations, compliance etc. to drive operational efficiencies, reducing activation TAT etc.
• Drive customer communications with omni-channel approach to reach customers for additional for customer dependencies (pending docs, info.)
• Manage the stationery inventory and closely track the activation rates, STP%, activation backlog etc.
• Work with Operations / compliance to process case and reduce backlogs
• Engage and influence senior management and major stakeholders for buy-in and support on key initiatives
• Manage a team of Virtual relationship managers in KLI to achieve results

Descrizione del lavoro

Mashreq Bank is seeking a capable leader to own the downstream SME onboarding journey, spanning account fulfillment, activation and funding. You will partner with operations, compliance and other stakeholders to drive efficiencies and reduce activation times, while ensuring a seamless customer experience.

You will manage a team of Virtual Relationship Managers in KLI, drive activation targets, monitor STP and backlog metrics, and influence senior management for key initiatives.