Digital Relationship Manager: Onboarding & Growth

Mashreq Bank Pakistan Limited; Karachi Division; On-site; PKR 781,200 - 1,227,600; Full time

Job summary

Mashreq Bank Pakistan Limited is seeking a Virtual Relationship Manager in Karachi to connect clients with banking services through a technology-driven approach. You will manage client onboarding, complaints, and cross-selling, with a focus on performance outcomes and satisfaction. The ideal candidate has 5-7 years of relevant experience, strong sales knowledge, and excellent interpersonal skills while being self-motivated under pressure. Join us to enhance the Neo banking experience.

Qualifications

• 5-7 years of experience in a similar job.
• Self-motivated with a positive attitude.
• Ability to work under pressure and think on your feet.

Responsibilities

• Lead management and drop-off handling for new acquisition.
• Assist in client onboarding and servicing.
• Manage client complaints effectively.
• Cross-sell within the first three months.
• Handle portfolio management tasks.

Skills

Sales knowledge

Interpersonal skills

Relationship management

Analytical skills

Problem resolution skills

Job description

Mashreq Bank Pakistan Limited is seeking a Virtual Relationship Manager in Karachi to connect clients with banking services through a technology-driven approach. You will manage client onboarding, complaints, and cross-selling, with a focus on performance outcomes and satisfaction. The ideal candidate has 5-7 years of relevant experience, strong sales knowledge, and excellent interpersonal skills while being self-motivated under pressure. Join us to enhance the Neo banking experience.