WFH URGENT: Bilingual Customer Service Representative

Sphere Rocket VA US; Philippines; Remote; PHP 1,323,000 - 2,469,000; Full time

Job summary

Sphere Rocket VA US is seeking a proactive bilingual VA to manage omnichannel customer service and inbound lead responses in English and Spanish. You will draft quotes, issue invoices, and nurture high-value opportunities for timely leadership escalation.

Responsibilities include scheduling events, collecting delivery details, and logging bookings in GoHighLevel and GoodShuffle Pro, while maintaining organized CRM records and supporting administrative tasks as needed.

Qualifications

• Bilingual fluency in Spanish and English (written and spoken).
• Proven customer support experience in corporate settings or as a VA.
• Direct hands-on GoHighLevel CRM experience managing lead pipelines and records.
• Proficient with GSuite, Microsoft 365 and AI productivity tools.
• Familiarity with GoodShuffle Pro, Square or similar rental/inventory platforms.
• Experience in event, party rental, or entertainment industries is a plus.

Responsibilities

• Respond to inquiries across channels in English and Spanish; provide pricing and product details.
• Draft and send quotes and invoices; follow up on pending estimates and escalate key opportunities.
• Schedule events, collect delivery details, and log bookings in GoHighLevel and GoodShuffle Pro.
• Maintain organized CRM records and manage lead/pipeline status across systems.
• Perform light data entry, organize files in Google Drive, and provide general admin support.

Skills

Bilingual Spanish-English

Customer support experience

GoHighLevel usage

AI productivity tools

GSuite & Microsoft 365

Tools

GoHighLevel

GoodShuffle Pro

Square

GSuite

Microsoft 365

Job description

Key Responsibilities

• Omnichannel Customer Service & Inbound Leads: Respond promptly to customer inquiries across GoHighLevel, website, Google, social media (FB, IG), and phone calls in both English and Spanish; provide pricing, product details, and manage lead responses from paid/organic ads
• Quotes, Invoicing & Lead Nurturing: Draft and send quotes and invoices to prospective clients; execute timely follow-ups on pending estimates; elevate complex or high-value sales opportunities to leadership
• Booking & Logistics Coordination: Schedule and confirm event reservations; gather delivery details (gate codes, stair access, special event instructions); log booking details in GoHighLevel and print order lists using GoodShuffle Pro
• CRM & Pipeline Operations: Maintain organized customer records, track lead status, manage incoming conversations, and update booking pipelines within GoHighLevel and GoodShuffle Pro
• Administrative Downtime Support: Handle basic data entry (receipts, expenses), organize digital files/photos in Google Drive, and provide general administrative assistance as needed

Required Experience & Proficiency

• Bilingual Fluency (Spanish & English): Fully fluent in both written and spoken Spanish and English (Required)
• Customer Support Background: Proven customer support experience in a corporate setting or as a Virtual Assistant (Required)
• GoHighLevel (GHL) CRM: Direct hands‑on experience using GoHighLevel to manage lead pipelines, messaging, and customer records (Required)
• Software Suites & AI Tools: Well‑versed in GSuite, Microsoft 365, and AI productivity tools
• E-Commerce & Event Platforms: Familiarity with GoodShuffle Pro, Square, or similar rental/inventory management platforms is ideal
• Industry Preference: Background or experience in the event, party rental, or entertainment industries is a major plus