Agency Operations Manager - GoHighLevel Specialist

Sphere Rocket VA US; Philippines; Remote; PHP 420,000 - 660,000; Full time

Job summary

Sphere Rocket VA US is seeking an Agency Operations Manager and GoHighLevel Specialist for a remote role. You will coordinate daily agency operations, supervise social media activity, and administer GoHighLevel with reporting and pipelines.

This role requires strong Excel skills and calendar-driven discipline. You will also coordinate Slack communication, onboarding, and internal workforce reporting, while supporting promotional activities and referral programs.

Qualifications

• Experience managing GoHighLevel with pipelines, tags and reporting.
• Proficient in Meta Business Suite and Google Business Profile content review.
• Strong Excel/Sheets trackers and recurring report creation.
• Excellent organizational skills and deadline management.

Responsibilities

• Coordinate daily agency operations with leadership and teams, tracking task completion and quality.
• Supervise social media content across Facebook, Instagram, and Google Business Profile.
• Administer GoHighLevel contacts, pipelines, tags, and reporting.
• Coordinate team communications via Slack and manage lead transfers and call gap tracking.
• Prepare and distribute regular sales, service, telemarketing, and performance reports using Excel/Sheets.
• Monitor leads and call activity, flag low volumes, and notify leadership.
• Track staff attendance, absences, and time off with accurate records.
• Coordinate onboarding, document collection, and compliance renewals.
• Maintain templates, org charts, and internal workforce reports.
• Assist with referral rewards and promotional activities.
• Handle admin tasks, office supplies, travel, and other ops assignments.

Skills

GoHighLevel (GHL)

Excel

Google Sheets

Slack

Canva

Google Workspace

Social media review

Communication

Organizational skills

Tools

Meta Business Suite

Google Business Profile

Slack

Canva

Google Workspace

Job description

Agency Operations Manager - GoHighLevel Specialist (Remote)

Job Responsibilities

• Coordinate daily agency operations, communicate with leadership and team members, and monitor task completion and work quality
• Supervise and review social media activities, including content quality, posting schedules, engagement, and brand consistency across Facebook, Instagram, and Google Business Profile
• Administer GoHighLevel (GHL), including contact records, pipelines, call folders, tags, Do Not Solicit settings, and reporting
• Coordinate team communication through Slack, including telemarketing lead transfers, updates, and call gap tracking
• Prepare and distribute daily, weekly, and monthly sales, service, telemarketing, and performance reports using Excel, Google Sheets, and internal reporting tools
• Monitor incoming leads and call activity at scheduled intervals, flag low call volumes, and notify the appropriate team leader
• Track staff attendance, absences, and time off while maintaining accurate internal records
• Coordinate employee onboarding, document collection, compliance renewals, and secure filing of signed documents
• Maintain employee templates, organizational charts, and internal workforce reports
• Coordinate customer referral rewards, prepare weekly agency spotlights, and assist with promotional activities
• Handle administrative coordination, office supply purchases, travel arrangements, and other operational assignments as needed

Qualifications

• Strong hands-on experience with GoHighLevel (GHL), including contacts, pipelines, call folders, tags, Do Not Solicit settings, and reporting
• Experience reviewing social media accounts and content through administrative platforms such as Meta Business Suite, Instagram, and Google Business Profile
• Strong Excel and Google Sheets skills, including maintaining trackers and preparing recurring reports
• Familiarity with Slack, Canva, and Google Workspace
• Excellent organizational skills, attention to detail, and the ability to manage recurring deadlines
• Clear written communication and proactive follow-up skills
• Ability to monitor performance metrics, identify trends, and elevate operational issues appropriately