WFH Customer Experience Specialist – Live Events & AI Support

BruntWork; Metro Manila; A distancia; PHP 702.000 - 1.403.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Permanent Work from Home

Immediate Hiring

Health Insurance Coverage for eligible

Descripción de la vacante

BruntWork seeks a warm, engaging Customer Experience Specialist to drive live events and AI-supported processes. You’ll host Zoom sessions, engage clients, and guide prospects toward buying decisions, all from a remote setting.

The role emphasizes on-camera presence, proactive problem-solving, and teamwork while supporting evolving agentic workflows. Flexible hours and independent contracting terms apply.

Formación

• Proven experience in virtual customer support or live event hosting/moderation.
• Exceptional written and spoken English with confident on-camera presence.
• Strong sales mindset with understanding of audience engagement tactics.
• High initiative, self-direction, and reliability in a fast-moving environment.
• Flexible schedule to handle shifting hours and extended event shifts.
• Excellent attention to detail and proactive communication.

Responsabilidades

• Audience Engagement & Live Zoom Support: host/moderate live Zoom events and warm up prospects toward purchases.
• Customer Support & Issue Resolution: provide clear, responsive support and help implement agentic workflows.
• Proactive Problem-Solving: identify tasks, propose solutions, flag risks early.
• Team Collaboration & Communication: follow chain of command and maintain a positive presence.
• Process Improvement: bring ideas to improve operations and event workflows.

Conocimientos

Virtual customer support

English proficiency

Sales mindset

Initiative

Adaptability

Attention to detail

On-camera presence

Herramientas

HubSpot

Freshdesk

Slack

Descripción del empleo

Job Overview

We are seeking a warm, engaging, and sales-minded Customer Experience Specialist - Live Events & AI Support to serve as the friendly face of our brand for clients and prospects. In this role, you will support customer service operations, assist during live Zoom sales events by keeping the audience engaged and warmed up for purchases, and help navigate our transition toward modern agentic support workflows. The ideal candidate is confident on camera, builds rapport quickly, demonstrates high initiative, and brings consistent positive energy to the team every day.

Schedule

• 7:00 AM - 4:00 PM PST (1-hour unpaid lunch)

Responsibilities

• Audience Engagement & Live Zoom Support: Serve as the engaging host/moderator during live Zoom events, building rapid rapport, guiding client conversations, and warming up prospects toward purchasing decisions.

• Customer Support & Issue Resolution: Provide clear, responsive, and reliable support for incoming client inquiries while helping implement automated/agentic support workflows.

• Proactive Problem-Solving: Identify tasks that need to be done without waiting for direction, propose practical solutions, and flag risks or issues before they escalated.

• Team Collaboration & Communication: Follow instructions and chain of command, collaborate smoothly with team members, and maintain a steady, positive presence.

• Process Improvement: Bring fresh ideas and solutions to improve daily operations, client satisfaction, and event workflows.

Requirements

• Proven experience in virtual customer support, client engagement, or live event hosting/moderation.

• Exceptional written and spoken English skills with a natural, confident presence on live Zoom calls.

• Strong sales mindset with an understanding of buyer psychology and audience engagement tactics (no direct selling required).

• High degree of initiative, self-direction, and reliability in a fast-moving environment.

• High adaptability and schedule flexibility to handle shifting hours or extended event shifts.

• High attention to detail, proactive communication, and strong problem-solving ability.

Highly Regarded Experience

• Prior experience with tools like HubSpot, Freshdesk, and Slack.

• Familiarity with AI tools, automated helpdesks, or agentic customer support workflows.

• Experience supporting high-ticket webinars, live virtual events, or sales masterclasses.

Independent Contractor Perks

• Permanent Work from Home

• Immediate Hiring

• Health Insurance Coverage for eligible location