WFH - Customer Service Representatives

MT Global Solutions, Inc.; Mabalacat; Remote; PHP 201,000 - 357,000; Full time

Job summary

MT Global Solutions, Inc. is seeking a Customer Support Agent to handle outbound calls for client campaigns, route inquiries to the right contact, and document call notes in the CRM system.

The role requires strong English communication, a clear speaking voice, professional telephone etiquette, and the ability to work in a fast-paced, target-driven environment. Training will be provided, with a night-shift schedule.

Qualifications

• Senior High School graduate or equivalent.
• Good English communication skills, both verbal and comprehension.
• Clear speaking voice and professional telephone etiquette.
• Comfortable communicating with American business professionals.
• Basic computer skills and ability to navigate multiple application windows.
• Ability to follow scripts and detailed instructions.
• Good listening skills and attention to detail.
• Ability to work in a fast-paced, target-driven environment.
• Previous BPO or call center experience is an advantage but not required.

Responsibilities

• Outbound Call Handling: Handle outbound calls generated through the client’s platform and manage calls professionally.
• Call Routing and Transfer: Identify the appropriate contact person or decision-maker based on the information provided.
• Call Management and Follow-Through: Leave voicemail messages when required by campaign instructions; follow up as needed.
• Documentation and System Updates: Record relevant call notes and update information; select the appropriate call dispositions after each call.
• Productivity and Quality Standards: Maintain consistent call-handling productivity; ensure accuracy when identifying and transferring prospects.

Skills

Good English

Clear speaking voice

Telephone etiquette

Good listening skills

Follow scripts

Fast-paced environment

Attention to detail

Ability to navigate multiple apps

Education

Senior High School

Tools

CRM or call center applications

Job description

Duties and Responsibilities:

1. Outbound Call Handling

• Handle outbound calls generated through the client’s platform.
• Answer and manage calls professionally once connected.

2. Call Routing and Transfer

• Identify the appropriate contact person or decision-maker based on the information provided.

3. Call Management and Follow-Through

• Leave voicemail messages when required by campaign instructions.

4. Documentation and System Updates

• Select the appropriate call dispositions after each call.
• Record relevant call notes and update information when necessary.

5. Productivity and Quality Standards

• Maintain consistent call-handling productivity.
• Ensure accuracy when identifying and transferring prospects.

Qualifications:

• At least Senior High School graduate or equivalent.
• Good English communication skills, both verbal and comprehension.
• Clear speaking voice and professional telephone etiquette.
• Comfortable communicating with American business professionals.
• Basic computer skills and ability to navigate multiple application windows.
• Ability to follow scripts and detailed instructions.
• Good listening skills and attention to detail.
• Ability to work in a fast-paced, target-driven environment.
• Previous BPO or call center experience is an advantage but not required.

PREFERRED SKILLS

• Experience handling outbound or inbound calls.
• Familiarity with call transfer procedures and telephone directories.
• Experience using CRM or call center applications.
• Ability to communicate confidently with receptionists, operators, and business professionals.

WORK REQUIREMENTS

• Willing to work on a night-shift schedule.
• Willing to undergo campaign-specific training.
• Must have a personal computer or laptop available for work.
• Must have a reliable internet connection.
• Must demonstrate reliable attendance and punctuality.