Customer Care Representative

Neksjob Philippines; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Comprehensive training

Health insurance

Job summary

A leading call center in Quezon City seeks motivated individuals to join as Call Center Agents. You will provide customer support and resolve inquiries while adhering to company policies. The ideal candidate is a high school graduate with strong communication skills and is willing to work flexible shifts. A competitive salary and benefits package is offered, along with comprehensive training and opportunities for growth.

Qualifications

• Strong verbal and written communication skills with the ability to engage customers.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in basic computer skills.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information to customers on products and services.
• Resolve customer issues and ensure customer satisfaction.
• Document and update customer interactions in the system.
• Meet performance targets for call handling and customer satisfaction.

Skills

Strong communication skills

Excellent listening skills

Problem-solving skills

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Tools

MS Office applications

Job description

Overview

We are seeking motivated, customer-oriented individuals to join our team as Call Center Agents. As a key member of our customer service team, you will play a crucial role in delivering excellent service, addressing customer inquiries, and ensuring positive experiences for our clients.

Responsibilities

• Handle inbound and outbound calls in a professional, courteous, and efficient manner.
• Provide accurate information to customers regarding products, services, and company policies.
• Resolve customer issues, complaints, or inquiries promptly and effectively, maintaining a high level of customer satisfaction.
• Follow company scripts, guidelines, and procedures to ensure consistency and quality in customer interactions.
• Document and update customer interactions in the system.
• Meet or exceed performance targets, including call handling time, quality scores, and customer satisfaction.
• Collaborate with other team members and departments to ensure efficient resolution of customer concerns.
• Attend training sessions and actively participate in ongoing skill development.

What We Offer

• Competitive salary and benefits package.
• Comprehensive training and career development opportunities.
• Positive work environment with opportunities for advancement.
• Health insurance and other employee benefits.
• Fun and collaborative team culture.

Apply Now!

Apply Now

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• With or without BPO experience—we provide training for those new to the industry.
• Strong communication skills—verbal and written, with an ability to engage and relate to customers.
• Excellent listening skills and the ability to identify customer needs quickly.
• Ability to handle multiple tasks simultaneously and work under pressure.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in basic computer skills and MS Office applications.
• Willingness to work in shifting schedules, including evenings, weekends, and holidays if required.