Outbound Sales Representative

eLink Systems & Concepts Corporation; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

A customer service provider in Cebu City is looking for a Customer Service Representative to sell products and services and address customer concerns. Candidates should have at least 6 months of experience in customer service within a BPO setting and be willing to work on-site during the night shift. Strong communication skills and proficiency in Microsoft applications are essential. Experience in sales and telemarketing is preferred.

Qualifications

• Minimum of 6 months experience in customer service or technical support in a BPO setup.
• Willing to work in the night shift with flexible schedule.
• Willing to work on an ON-SITE setup.
• Excellent verbal and written communication skills
• Proficient in Microsoft applications such as but not limited to Outlook, Word, Excel and PowerPoint

Responsibilities

• Sell products and services to potential and existing customers.
• Serve as the primary point of contact of customers for the delivery of the service sold.
• Address customer concerns via phone and/or email.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Client Conflict Management

Interpersonal skills

Adaptation of sales strategies

Self-motivation

Team player mentality

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Responsibilities

• Sell products and services to potential and existing customers
• Serve as the primary point of contact of customers for the delivery of the service sold
• Address customer concerns via phone and/or email

Required Qualifications

• Minimum of 6 months experience in customer service or technical support in a BPO setup
• Willing to work in the night shift with flexible schedule
• Willing to work on an ON-SITE setup
• Excellent verbal and written communication skills
• Proficient in Microsoft applications such as but not limited to Outlook, Word, Excel and PowerPoint

Preferred Qualifications

• Minimum of 1 year experience in the field of Sales and Telemarketing in a BPO setup
• Proficient in Client Conflict Management
• Good interpersonal skills
• Ability to build rapport with clients
• Ability to adapt sales strategies based on customer needs
• Strong work ethic and self-motivation
• Team player mentality
• Knowledge in Search Engine Optimization