Call Center Agent

MangoJob- Recruitment Platform | Jobs & Hiring App; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

MangoJob- Recruitment Platform | Jobs & Hiring App is seeking a Call Center Agent in the Philippines. The role involves handling inbound and outbound calls, resolving customer concerns, and meeting service targets with a professional team.

Strong English, listening, and courteous communication are essential. The position requires flexibility for shifting schedules, including weekends or night shifts when needed, and basic computer skills to navigate multiple applications in a fast-paced

Qualifications

• Clear spoken English and professional telephone etiquette.
• Good listening skills and ability to communicate clearly.
• Basic computer literacy and ability to navigate multiple applications.
• Experience in customer service, retail, sales, or BPO is an advantage.

Responsibilities

• Answer or place calls professionally and identify the purpose of each interaction.
• Provide accurate information and resolve concerns within authority.
• Document call details and follow-up commitments in the system.
• Escalate complex or unresolved cases using the correct process.
• Meet call handling, quality, attendance, and customer satisfaction targets.

Skills

English proficiency

Listening skills

Phone etiquette

Computer literacy

Customer service

Education

Senior High School Graduate

College Level

College Graduate

Job description

JOB DESCRIPTION

The Call Center Agent will handle inbound or outbound calls, resolve customer concerns, and meet account service targets. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned team.

RESPONSIBILITIES

• Answer or place calls professionally and identify the purpose of each interaction.
• Provide accurate information, complete approved transactions, and resolve concerns within authority.
• Document call details, customer actions, and follow-up commitments in the assigned system.
• Escalate complex, sensitive, or unresolved cases using the correct process.
• Meet call handling, quality, attendance, and customer satisfaction targets.

JOB REQUIREMENTS

• Senior High School Graduate / College Level / College Graduate.
• 0–1 year of relevant experience; qualified first-time applicants may be considered.
• Clear spoken English, good listening skills, and professional telephone etiquette.
• Basic computer literacy and ability to navigate multiple applications.
• Customer service, retail, sales, or BPO experience is an advantage.
• Willing to work shifting schedules, weekends, holidays, or night shifts when required.