Customer Service Representative

transcosmos Asia Philippines Inc.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading BPO company in Taguig is seeking a customer service representative to handle inbound and outbound inquiries via calls, emails, and chats. The role requires at least a Senior High School diploma and one year of experience in the BPO industry. The representative will provide accurate product and service information, resolve customer issues, and comply with company policies. Work is onsite at McKinley Hills with shifting schedules, and good communication skills are essential.

Qualifications

• At least finished Senior High School.
• With at least 1 year experience in the BPO industry.
• Average to good communication skills.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chat inquiries.
• Provide accurate product and service information.
• Resolve customer concerns professionally.

Skills

Communication skills

Customer service

Education

Senior High School graduate

Job description

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from customers
• Provide product, service, and account-related information accurately and clearly
• Resolve customer concerns in a timely and professional manner
• Process orders, returns, refunds, or service requests based on company guidelines
• Document all interactions properly in the system
• Meet required KPIs such as AHT, CSAT, quality, and productivity targets
• Coordinate with internal teams (billing, logistics, technical support) to resolve complex cases
• Ensure compliance with company policies and data privacy standards
• Adapt communication style based on customer location and cultural background
• Participate in training and continuous improvement activities

Basic Requirements

• At least finished Senior High School
• With at least 1 year experience in BPO industry
• Average to Good communication skills
• Amenable working onsite in McKinley Hills, Taguig City (beside Venice Grand Canal Mall)
• Amendable working on a shifting schedule including weekends and holidays