Customer Service Representative

Lennor Metier; Cebu City; Sur place; PHP 290 000 - 424 000; Plein temps

Résumé du poste

Lennor Metier is seeking a customer support specialist to join our Cebu City team. You will handle inbound and outbound calls, address inquiries, and deliver professional assistance to ensure customer satisfaction.

Responsibilities include documenting interactions, meeting performance metrics, following privacy policies, and escalating complex issues when needed. A Bachelor’s degree and at least 1 year in BPO are preferred, with willingness to work night shifts, weekends, and on-site.

Qualifications

• At least 1 year of BPO experience in a voice account.
• Bachelor's degree or at least College level.
• Willing to work on a night shift and shifting schedule, including weekends and holidays, as required
• Excellent verbal communication and active listening skills
• Strong problem-solving skills and the ability to handle customer concerns professionally
• Customer-oriented, adaptable, and able to work in a fast-paced environment
• Willing to work on-site, as required by the company

Responsabilités

• Handle inbound and outbound customer calls and provide accurate, timely, and professional assistance
• Address customer inquiries, concerns, and complaints while ensuring customer satisfaction
• Provide appropriate solutions and resolve customer issues in accordance with company policies and procedures
• Maintain a professional and empathetic approach when communicating with customers
• Document customer interactions, concerns, and resolutions accurately in the system
• Meet established performance metrics, including customer satisfaction, quality, productivity, and attendance
• Follow company guidelines, call handling procedures, and data privacy policies
• Escalate complex or unresolved concerns to the appropriate department when necessary

Connaissances

Verbal communication

Active listening

Problem solving

Customer orientation

Adaptability

Fast-paced environment

Formation

Bachelor's degree or college level

Description du poste

About the role

Handle inbound and outbound customer calls and provide accurate, timely, and professional assistance. Address customer inquiries, concerns, and complaints while ensuring customer satisfaction. Provide appropriate solutions and resolve customer issues in accordance with company policies and procedures.

Key responsibilities

• Handle inbound and outbound customer calls and provide accurate, timely, and professional assistance

• Address customer inquiries, concerns, and complaints while ensuring customer satisfaction

• Provide appropriate solutions and resolve customer issues in accordance with company policies and procedures

• Maintain a professional and empathetic approach when communicating with customers

• Document customer interactions, concerns, and resolutions accurately in the system

• Meet established performance metrics, including customer satisfaction, quality, productivity, and attendance

• Follow company guidelines, call handling procedures, and data privacy policies

• Escalate complex or unresolved concerns to the appropriate department when necessary

About you

• At least 1 year of BPO experience in a voice account

• Bachelor's degree or at least College level

• Willing to work on a night shift and shifting schedule, including weekends and holidays, as required

• Excellent verbal communication and active listening skills

• Strong problem-solving skills and the ability to handle customer concerns professionally

• Customer-oriented, adaptable, and able to work in a fast-paced environment

• Willing to work on-site, as required by the company