Customer Service Representative

Lennor Metier; Muntinlupa; On-site; PHP 335,000 - 513,000; Full time

Job summary

Lennor Metier is seeking a voice account representative to join its on-site customer service team in a fast-paced environment. You will handle inbound and outbound calls, provide accurate and timely assistance, and strive to resolve customer concerns in line with company policies while maintaining professionalism and empathy.

The role requires excellent communication, active listening, and strong problem-solving abilities, with a willingness to work night shifts, weekends, and holidays as

Qualifications

• At least 1 year of BPO experience in a voice account.
• Bachelor's degree or college-level education.
• Willingness to work night shift and shifting schedules, including weekends/holidays.
• Excellent verbal communication and active listening.
• Strong problem-solving and customer-focused approach.
• Willingness to work on-site as required.

Responsibilities

• Handle inbound and outbound customer calls and provide accurate, timely, and professional assistance.
• Address customer inquiries, concerns, and complaints while ensuring customer satisfaction.
• Provide appropriate solutions and resolve customer issues in accordance with company policies and procedures.
• Maintain a professional and empathetic approach when communicating with customers.
• Document customer interactions, concerns, and resolutions accurately in the system.
• Meet established performance metrics, including customer satisfaction, quality, productivity, and attendance.
• Follow company guidelines, call handling procedures, and data privacy policies.
• Escalate complex or unresolved concerns to the appropriate department when necessary.

Skills

Active listening

Customer service

Verbal communication

Problem solving

Education

Bachelor's degree or college-level education

Job description

About the role

Join a customer service team as a voice account representative, providing accurate, timely, and professional assistance to customers through inbound and outbound calls. This on-site role is suited to a customer-focused professional who can deliver excellent service, resolve concerns effectively, and perform well in a fast-paced environment.

Key responsibilities

• Handle inbound and outbound customer calls and provide accurate, timely, and professional assistance.
• Address customer inquiries, concerns, and complaints while ensuring customer satisfaction.
• Provide appropriate solutions and resolve customer issues in accordance with company policies and procedures.
• Maintain a professional and empathetic approach when communicating with customers.
• Document customer interactions, concerns, and resolutions accurately in the system.
• Meet established performance metrics, including customer satisfaction, quality, productivity, and attendance.
• Follow company guidelines, call handling procedures, and data privacy policies.
• Escalate complex or unresolved concerns to the appropriate department when necessary.

What we're looking for

• At least 1 year of BPO experience in a voice account, regardless of account or line of business.
• A Bachelor's degree in any field or at least college-level education.
• Willingness to work on a night shift and shifting schedule, including weekends and holidays, as required.
• Excellent verbal communication and active listening skills.
• Strong problem-solving skills and the ability to handle customer concerns professionally.
• A customer-oriented, adaptable approach and the ability to work in a fast-paced environment.
• Willingness to work on-site, as required by the company.