Customer Service Representative (Sales)

WebDev200; Quezon City; Remote; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Job Training

Bereavement Leave

Maternity & Paternity Leave

Job summary

A Customer Service Firm is seeking a Customer Service Sales Representative to manage communications with customers, resolve inquiries, and drive sales through upselling. The ideal candidate should have at least 1-2 years of experience in a BPO environment, excellent communication skills, and the ability to adapt to various situations. This role provides all necessary equipment and requires a reliable internet connection.

Qualifications

• 1-2 years of experience in a BPO environment handling inbound/outbound sales calls.
• Excellent verbal and written communication skills.
• Reliable home internet connection with a minimum speed of 15 Mbps.

Responsibilities

• Manage inbound and outbound communications with customers.
• Resolve customer inquiries and identify upselling opportunities.
• Input and update customer information in CRM software.

Skills

Customer Service

Sales Pitching and Closure

Problem Solving

Interpersonal Skills

Time Management

Multitasking

Tools

CRM

Microsoft Office

Google Drive

Job description

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Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

Read More

The Customer Service Sales Representative manages both inbound and outbound communications with customers, delivering exceptional service while actively driving sales. The role involves resolving customer inquiries and identifying opportunities to upsell or cross-sell products and services. The successful candidate will be skilled in building strong customer relationships, ensuring satisfaction, and contributing to the company’s revenue goals through sales efforts.

Key Responsibilities:

• Handle inbound and outbound calls professionally, addressing customer inquiries, providing accurate information, and resolving complaints or issues efficiently.
• Promote and recommend products or services based on customer needs, driving sales through effective upselling and cross-selling.
• Schedule appointments and assist customers with navigating the company’s services via the website.
• Follow up on leads generated through outbound calls, qualifying potential customers, and closing sales.
• Build and maintain strong customer relationships to ensure satisfaction and repeat business.
• Accurately input and update customer information in CRM software, ensuring all interactions are documented for future reference.
• Creates and maintains detailed reports using Microsoft Office and Google Drive to track sales performance, customer interactions, and service levels.
• Meet or exceed sales and customer service performance targets set by the company, ensuring adherence to service level agreements (SLAs).
• Work collaboratively with the sales and customer service teams to ensure consistent customer experience and support business objectives.
• Perform additional duties as assigned, contributing to the overall success of the customer service and sales team.
• 1-2 years of experience in a BPO environment, specifically in handling both inbound and outbound sales/customer service calls.
• Excellent verbal and written communication skills, with the ability to handle customer interactions professionally and persuasively.
• Strong multitasking, time management, and problem-solving abilities, especially in handling customer complaints and complex account issues.
• Proven ability to meet or exceed sales targets and handle customer inquiries in a fast-paced environment.
• Proficient in CRM systems and other sales/customer service tools for tracking customer interactions and managing follow-ups.
• Reliable home internet connection with a minimum speed of 15 Mbps.
• Typing speed of at least 40WPM.
• Ability to work under pressure and adapt to different customer personalities.
• Flexibility to work various shifts, including Graveyard, Mid, or Morning shifts as required.

We provide all the necessary equipment for the role.

Customer Service, Sales Pitching and Closure, Call Centre intake, CRM, CLAIMS, Problem Solving, Team Player, Interpersonal Skills, inbound/outbound calls

• Customer Service
• Sales Pitching and Closure
• Call Centre intake
• CRM
• CLAIMS
• Problem Solving
• Team Player
• Interpersonal Skills
• inbound/outbound calls

Working Location

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