Call Center Agent

Mangojob- Recruitment Platform | Jobs & Hiring App; Pasay; On-site; PHP 201,000 - 357,000; Full time

Job summary

Mangojob- Recruitment Platform | Jobs & Hiring App in the Philippines is seeking a Call Center Agent to handle inbound or outbound calls, resolve customer concerns, and meet service targets. The ideal candidate is organized, professional, and able to work well with the assigned team, with clear spoken English, good listening skills, and willingness to work shifting schedules including weekends or nights.

This role offers real learning opportunities and exposure to frontline customer service in a

Qualifications

• Senior High School graduate or college level.
• 0–1 year of relevant experience; first-time applicants may be considered.
• Clear spoken English with good listening skills.
• Basic computer literacy and ability to navigate multiple applications.
• Customer service, retail, sales, or BPO experience is an advantage.
• Willing to work shifting schedules, weekends, holidays, or night shifts when required.

Responsibilities

• Answer or place calls professionally and identify the purpose of each interaction.
• Provide accurate information and resolve concerns within authority.
• Document call details and follow-up commitments in the assigned system.
• Escalate complex, sensitive, or unresolved cases using the correct process.
• Meet call handling, quality, attendance, and customer satisfaction targets.

Skills

English fluency

Active listening

Telephone etiquette

Computer literacy

Multi-application navigation

Customer service experience

Education

Senior High School Diploma

College Level

Job description

JOB DESCRIPTION

The Call Center Agent will handle inbound or outbound calls, resolve customer concerns, and meet account service targets. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned team.

RESPONSIBILITIES

• Answer or place calls professionally and identify the purpose of each interaction.
• Provide accurate information, complete approved transactions, and resolve concerns within authority.
• Document call details, customer actions, and follow-up commitments in the assigned system.
• Escalate complex, sensitive, or unresolved cases using the correct process.
• Meet call handling, quality, attendance, and customer satisfaction targets.

JOB REQUIREMENTS

• Senior High School Graduate / College Level / College Graduate.
• 0–1 year of relevant experience; qualified first-time applicants may be considered.
• Clear spoken English, good listening skills, and professional telephone etiquette.
• Basic computer literacy and ability to navigate multiple applications.
• Customer service, retail, sales, or BPO experience is an advantage.
• Willing to work shifting schedules, weekends, holidays, or night shifts when required.