Customer Service Representative

Pulse Connect; Quezon City; On-site; PHP 210,000 - 330,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

HMO and government-mandated benefits

Opportunities for career growth and发展

Job summary

Pulse Connect is seeking a Customer Support Associate (Voice) to provide exceptional service by handling inbound and outbound calls, assisting customers with inquiries, resolving concerns, and delivering a positive experience while meeting quality standards.

The ideal candidate communicates clearly in English, is comfortable speaking with customers on the phone, and can document interactions accurately in our system.

Qualifications

• High School diploma or higher required.
• Strong English communication skills.
• Comfortable handling calls and basic computer navigation.
• Customer service or call center experience is a plus but not required.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

English communication

Phone conversations

Typing skills

Education

High school or higher

Job description

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development

Qualified applicants will be contacted for the next steps of the recruitment process.