Webhosting Technical Support

A7 Recruitment; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

Health Insurance

Life Insurance

HMO (Health & Wellness)

Job Training

Professional Development

Job summary

A recruitment agency in Cebu City is seeking a Technical Support Representative for a full-time, entry-level position. The ideal candidate will assist customers with web hosting services, troubleshoot technical issues, and ensure high-quality support. A Bachelor’s degree in a related field is required, along with strong communication skills and a customer-oriented mindset. This role offers opportunities for job training and professional development.

Qualifications

• Entry-level position with no experience required.
• Ability to work in a team-oriented environment.
• Manage multiple tasks efficiently.

Responsibilities

• Provide technical support to customers using web hosting services.
• Assist clients with domain management and website setup.
• Diagnose and troubleshoot technical problems related to servers.

Skills

Understanding of web hosting technologies

Excellent communication skills

Customer-oriented mindset

Education

Bachelor’s degree in Computer Science or a related field

Job description

Job Description

On-site – Cebu, No experience required, Bachelor, Full-time

Provide technical support to customers using web hosting services. Assist clients with issues related to domain management and website setup. Diagnose and troubleshoot various technical problems related to servers and hosting accounts. Ensure customer satisfaction by delivering high-quality support and solutions. Document and follow up on customer interactions and issues for quality assurance.

Benefits

• Commission
• Performance Bonus
• Incentives
• Health Insurance
• Life Insurance
• HMO (Health & Wellness)
• Job Training
• Professional Development

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or a related field.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Strong understanding of web hosting technologies and client management.
• Qualities and Traits: Excellent communication skills and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a team-oriented environment and manage multiple tasks efficiently.

Working Location

IT Park. Cebu City, 6000 Cebu, Philippines