Technical Support Representative

A7 Recruitment; Cebu City; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Competitive compensation package

Health Insurance from Day 1

Performance Bonus

Commission and incentives

Flexible leave credits

Job summary

A recruitment agency is looking for a Technical Support Representative to provide exceptional customer service and technical assistance. In this on-site role in Cebu, you'll handle inquiries, troubleshoot issues, and collaborate with team members to enhance product functionality. Fresh graduates are encouraged to apply, offering a competitive compensation package, flexible leave, and immediate health benefits. Join a dynamic work environment where you can grow your career in technical support.

Qualifications

• Open to fresh graduates with relevant experience in customer service.
• Ability to troubleshoot software and hardware issues.
• Skilled in communicating solutions clearly and patiently.

Responsibilities

• Provide technical support via phone, email, or chat.
• Diagnose and troubleshoot technical issues.
• Document interactions in a CRM or ticketing system.
• Follow up with customers to ensure issues are resolved.

Skills

Customer service experience

Technical troubleshooting

Communication skills

Education

Completed at least 2nd year in college

High School or Senior High diploma

Job description

On-site - Cebu Fresh Graduate/Student High/Senior High School Full-time

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Job Description

Employee Recognition and Rewards

Commission, Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Location:IT Park, Cebu

The Role

As a Technical Support Representative, you’ll be the vital link between our customers and our technology, providing exceptional technical assistance and problem‑solving expertise. This blended role involves troubleshooting, support, and helping customers succeed online.

Requirements

• Open to fresh graduates (must have completed at least 2nd year in college)
• High School or Senior High graduates with at least 6 months of relevant Customer Service experience

What We Offer

• Competitive compensation package
• Collaborative and innovative work environment
• HMO and Life Insurance on Day 1
• Commission and incentives
• Flexible leave credits

Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, or chat in a timely and professional manner.
• Troubleshoot and diagnose technical issues related to software, hardware, connectivity, or product functionality.
• Guide customers through step-by-step solutions clearly and patiently so they understand how to resolve their issues.
• Document customer interactions including problems, actions taken, and resolutions in a CRM or ticketing system.
• Escalate unresolved or complex issues to higher-level support or technical teams when necessary.
• Follow up with customers to make sure the technical problem is resolved and they are satisfied with the support.
• Collaborate with other teams (e.g., engineering, product, or QA) to resolve issues and provide feedback for product improvements.
• Provide product and service information, helping customers understand features and how to use them.
• Practice excellent customer service and maintain professionalism, empathy, and patience in every interaction.

Working Location

IT Park. Cebu City, 6000 Cebu, Philippines