On-Site Customer Support Pro: Troubleshooter & Sales

WebHosting; Cebu City; Hybrid; PHP 180,000 - 300,000; Full time

Job summary

Bluehost is seeking an on-site, full-time Entry Customer Support representative in Cebu City. You will manage inbound calls across sales, retention, and troubleshooting, and perform outbound follow-ups to ensure customer satisfaction.

You will meet productivity, quality, and revenue targets, and use web/email/domain tools with guidance from the helpdesk. A strong customer-first approach and careful handling of information are essential.

Qualifications

• Must have customer service experience.
• Proficient in handling calls with professionalism.
• Able to meet productivity and quality targets.

Responsibilities

• Handle inbound customer calls for sales, retention, troubleshooting, and cancellations.
• Make outbound follow-up calls during scheduled hours.
• Provide excellent customer experience and tailored resolutions.

Skills

Customer service

Inbound calls

Outbound calls

Troubleshooting

Sales

Retention

Education

High school diploma

Tools

CRM system

Helpdesk tools

Job description

Bluehost is seeking an on-site, full-time Entry Customer Support representative in Cebu City. You will manage inbound calls across sales, retention, and troubleshooting, and perform outbound follow-ups to ensure customer satisfaction.

You will meet productivity, quality, and revenue targets, and use web/email/domain tools with guidance from the helpdesk. A strong customer-first approach and careful handling of information are essential.