Technical Support Specialist: Domains, DNS & Hosting

Webhosting; Cebu City; On-site; PHP 200,880 - 279,000; Full time

Job summary

Network Solutions in Cebu City is seeking a customer support specialist who will handle inquiries related to domains, DNS, web hosting, and email configuration. The role emphasizes problem-solving, technical curiosity, and continuous learning, with opportunities for fresh IT graduates.

You will communicate via chat, email, and calls, resolve technical problems for non-technical customers, and collaborate with internal teams when needed. This is a full-time on-site role in Cebu.

Qualifications

• This role welcomes fresh IT graduates and others with a strong drive to learn.
• Requires strong problem-solving, technical curiosity, and the ability to learn continuously.
• Comfort with handling both technical and non-technical customer inquiries.

Responsibilities

• Handle customer inquiries related to domain names, DNS, web hosting, and email configuration.
• Troubleshoot issues and communicate solutions via chat, email, or phone.
• Research and learn new solutions independently and collaborate with internal teams as needed.

Skills

Problem-solving skills

Technical curiosity

Learning agility

Customer empathy

Education

IT or related field degree not required

Tools

cPanel

WordPress

SSL configuration

SMTP/IMAP setup

Job description

Network Solutions in Cebu City is seeking a customer support specialist who will handle inquiries related to domains, DNS, web hosting, and email configuration. The role emphasizes problem-solving, technical curiosity, and continuous learning, with opportunities for fresh IT graduates.

You will communicate via chat, email, and calls, resolve technical problems for non-technical customers, and collaborate with internal teams when needed. This is a full-time on-site role in Cebu.