VoIP Provisioning & Tech Support Specialist (Night Shift)

Resolv Global; Villasis; On-site; PHP 171,000 - 231,000; Full time

Job summary

Resolv Global is seeking a technically minded MACD Representative for an on-site role in Dagupan. You will provision and manage customer voice services within a hosted VoIP environment, coordinating with customers, vendors, and internal teams to meet requirements.

The position targets individuals with technical support, helpdesk, networking, telecommunications, or VoIP experience who enjoy problem-solving and ownership of tasks from start to finish. Overnight schedule with U.S.

Qualifications

• High school diploma or equivalent.
• At least 6 months of technical support or help desk experience.
• Strong computer skills and ability to work with multiple software applications.
• Proficient with Microsoft Word and Excel.
• Able to prioritize multiple tasks and meet deadlines.
• Willingness to work overnight aligned with U.S. business hours.

Responsibilities

• Review site surveys and scope-of-work documentation to determine customer voice service requirements.
• Participate in voice gap analysis reviews and identify provisioning requirements.
• Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and within required timelines.
• Use BroadWorks-based tools to design and build customer voice services.
• Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs.
• Manage telephone number porting activities with internal and external teams.
• Monitor order and implementation status and escalate issues when necessary.
• Maintain accurate updates throughout the provisioning process.
• Ensure customer requests are properly implemented and documented.
• Take ownership of requests from initial setup through successful installation.
• Manage multiple requests while maintaining speed, accuracy, and attention to detail.
• Communicate technical information clearly to both technical and non-technical audiences.

Skills

Technical troubleshooting

Attention to detail

Multi-tasking

Independent worker

Clear communication

Education

High school diploma or equivalent

Tools

BroadWorks

Ticketing systems

Microsoft Word

Microsoft Excel

Job description

Resolv Global is seeking a technically minded MACD Representative for an on-site role in Dagupan. You will provision and manage customer voice services within a hosted VoIP environment, coordinating with customers, vendors, and internal teams to meet requirements.

The position targets individuals with technical support, helpdesk, networking, telecommunications, or VoIP experience who enjoy problem-solving and ownership of tasks from start to finish. Overnight schedule with U.S.