VoIP Provisioning & Technical Support Specialist

Resolv Global; Dingras; On-site; PHP 183,000 - 219,000; Full time

Job summary

Resolv Global in Dagupan, Philippines, is seeking technically minded MACD Representatives to join our on-site team. You will provision and manage customer voice services within a hosted VoIP environment, coordinating with customers, vendors, account managers, and internal teams to ensure accurate configuration and timely delivery.

This role suits those with technical support, helpdesk, networking, or VoIP experience who enjoy solving problems, taking ownership of tasks from start to finish, and

Qualifications

• High school diploma or equivalent.
• At least 6 months of technical support or help desk experience.
• Strong computer skills and confidence with multiple software applications.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Provision and manage customer voice services in a hosted VoIP environment.
• Review surveys and determine voice service requirements.
• Use tools to design, build, and document voice services.
• Coordinate with customers, vendors, and internal teams to meet requirements.
• Manage number porting activities and monitor status throughout provisioning.

Skills

VoIP experience

Technical support

Helpdesk

Networking

Telecommunications

Attention to detail

Education

High school diploma

Tools

BroadWorks

Ticketing systems

Reporting dashboards

Job description

Resolv Global in Dagupan, Philippines, is seeking technically minded MACD Representatives to join our on-site team. You will provision and manage customer voice services within a hosted VoIP environment, coordinating with customers, vendors, account managers, and internal teams to ensure accurate configuration and timely delivery.

This role suits those with technical support, helpdesk, networking, or VoIP experience who enjoy solving problems, taking ownership of tasks from start to finish, and