Dagupan VoIP Provisioning & Tech Support Pro

Resolv Global; Dagupan; On-site; PHP 183,000 - 219,000; Full time

Job summary

Resolv Global in Dagupan is seeking MACD Representatives who are technically minded and detail oriented to join our on-site team. You will provision and manage customer voice services within a hosted VoIP environment, coordinating with customers, vendors, account managers, and internal teams to ensure services are configured, activated, documented, and delivered to meet requirements.

This role suits someone with technical support, helpdesk, networking, telecommunications, or VoIP experience who

Qualifications

• High school diploma or equivalent.
• At least 6 months of technical support or help desk experience.
• Strong computer skills and ability to use multiple software applications.
• Comfortable with Microsoft Word and Excel.
• Excellent written and verbal communication skills.

Responsibilities

• Review site surveys and scope-of-work to determine voice service requirements.
• Participate in voice gap analysis reviews and identify provisioning requirements.
• Use reports and internal systems to complete voice provisioning tasks accurately and on time.
• Design and build customer voice services using BroadWorks-based tools.
• Communicate with customers, vendors, account managers, and internal teams to understand requirements.
• Manage telephone number porting activities with internal and external teams.
• Monitor order and implementation status and escalate issues when needed.
• Maintain accurate updates throughout provisioning.
• Ensure customer requests are implemented and documented.
• Take ownership of requests from setup to installation.
• Handle multiple requests while maintaining speed and accuracy.
• Explain technical information clearly to technical and non-technical audiences.

Skills

Technical support

Troubleshooting

Attention to detail

Time management

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Tools

BroadWorks

Ticketing systems

Job description

Resolv Global in Dagupan is seeking MACD Representatives who are technically minded and detail oriented to join our on-site team. You will provision and manage customer voice services within a hosted VoIP environment, coordinating with customers, vendors, account managers, and internal teams to ensure services are configured, activated, documented, and delivered to meet requirements.

This role suits someone with technical support, helpdesk, networking, telecommunications, or VoIP experience who