VoIP Provisioning & Technical Support Specialist

Resolv Global; Philippines; On-site; PHP 183,000 - 219,000; Full time

Benefits offered by this job

On-site Dagupan

Overnight shift

Job summary

Resolv Global in Dagupan, Philippines is seeking MACD Representatives who are technically minded and detail oriented to join our on-site team.

You will provision and manage customer voice services in a hosted VoIP environment, coordinating with vendors, account managers, and internal teams to ensure accurate configuration, activation, documentation, and delivery according to customer requirements.

Qualifications

• High school diploma or equivalent required.
• 6 months of technical support or help desk experience preferred.
• Strong computer skills and ability to work with multiple software applications.

Responsibilities

• Review site surveys and scope-of-work to determine voice service requirements.
• Perform voice provisioning tasks accurately within timelines.
• Use BroadWorks-based tools to design and build customer voice services.
• Communicate with customers and internal teams to understand requirements.
• Manage telephone number porting activities and monitor progress.
• Maintain updates throughout provisioning process and document outcomes.

Skills

Technical support

Help desk

Networking

VoIP

Troubleshooting

Ownership

Detail-oriented

Time management

Independent worker

Education

High school diploma

Equivalent

Tools

BroadWorks

Ticketing systems

Internal systems

Voice provisioning tools

Job description

Resolv Global in Dagupan, Philippines is seeking MACD Representatives who are technically minded and detail oriented to join our on-site team.

You will provision and manage customer voice services in a hosted VoIP environment, coordinating with vendors, account managers, and internal teams to ensure accurate configuration, activation, documentation, and delivery according to customer requirements.