VoIP Provisioning & Tech Support Specialist (Dagupan)

Resolv Global; Laoac; On-site; PHP 183,000 - 219,000; Full time

Benefits offered by this job

On-site Dagupan

Overnight shift

Job summary

Resolv Global in Dagupan, Philippines, is hiring for MACD Representatives to provision and manage customer voice services in a hosted VoIP environment. The role involves coordinating with customers, vendors, account managers, and internal teams to configure, activate, document, and deliver services according to customer requirements.

Candidates with technical support, helpdesk, networking, telecommunications, or VoIP experience who enjoy solving problems and taking ownership will thrive.

Qualifications

• High school diploma or equivalent.
• At least 6 months of technical support or help desk experience.
• Strong computer skills with multiple software applications.
• Comfortable using Microsoft Word and Excel.
• Understanding of voice, data, and networking concepts.
• Excellent written and verbal communication; able to work independently.

Responsibilities

• Review site surveys and scope-of-work documentation to determine customer voice service requirements.
• Participate in voice gap analysis reviews and identify provisioning requirements.
• Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and within required timelines.
• Use BroadWorks-based tools to design and build customer voice services.
• Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs.
• Manage telephone number porting activities with internal and external teams.
• Monitor order and implementation status and elevate issues when necessary.
• Maintain accurate updates throughout the provisioning process.
• Ensure customer requests are properly implemented and documented.
• Take ownership of requests from initial setup through successful installation.
• Manage multiple requests while maintaining speed, accuracy, and attention to detail.
• Communicate technical information clearly to both technical and non-technical audiences.

Skills

Technical support

Helpdesk

Voice provisioning

BroadWorks

Networking concepts

Problem solving

Education

High School Diploma or equivalent

Tools

BroadWorks deployments

Job description

Resolv Global in Dagupan, Philippines, is hiring for MACD Representatives to provision and manage customer voice services in a hosted VoIP environment. The role involves coordinating with customers, vendors, account managers, and internal teams to configure, activate, document, and deliver services according to customer requirements.

Candidates with technical support, helpdesk, networking, telecommunications, or VoIP experience who enjoy solving problems and taking ownership will thrive.