VoIP Provisioning & Technical Support Specialist

Resolv Global; San Fabian; On-site; PHP 183,000 - 219,000; Full time

Benefits offered by this job

On-site in Dagupan

Overnight shift

Job summary

Resolv Global in Dagupan, Philippines is seeking MACD Representatives to provision and manage customer voice services in a hosted VoIP environment. You will coordinate with customers, vendors, and internal teams to ensure accurate configuration, activation, documentation, and delivery aligned to requirements.

This role suits those with technical support, helpdesk, networking, telecommunications, or VoIP experience who enjoy problem solving, owning tasks end-to-end, and working with technology.

Qualifications

• High school diploma or equivalent.
• At least 6 months of technical support or help desk experience.
• Strong computer skills and ability to use multiple software applications.
• Comfortable using Microsoft Word and Excel.

Responsibilities

• Review site surveys and scope-of-work to determine voice service requirements.
• Participate in voice gap analysis reviews and identify provisioning needs.
• Use reports and internal systems to complete voice provisioning tasks on time.
• Design and build customer voice services with BroadWorks-based tools.
• Communicate with customers, vendors, and internal teams to align requirements.
• Manage telephone number porting activities with teams.
• Monitor order status and escalate issues when needed.
• Maintain accurate updates throughout provisioning.
• Ensure requests are properly implemented and documented.
• Take ownership from initial setup through installation.
• Handle multiple requests with speed, accuracy, and attention to detail.
• Explain technical information clearly to technical and non-technical audiences.

Skills

Technical support

Helpdesk

Networking

VoIP

Telecommunications

Education

High school diploma or equivalent

Job description

Resolv Global in Dagupan, Philippines is seeking MACD Representatives to provision and manage customer voice services in a hosted VoIP environment. You will coordinate with customers, vendors, and internal teams to ensure accurate configuration, activation, documentation, and delivery aligned to requirements.

This role suits those with technical support, helpdesk, networking, telecommunications, or VoIP experience who enjoy problem solving, owning tasks end-to-end, and working with technology.