MACD Representative – VoIP Provisioning & Technical Support

Resolv Global; Dagupan; On-site; PHP 183,000 - 219,000; Full time

Job summary

Resolv Global in Dagupan is seeking MACD Representatives who are technically minded and detail oriented to join our on-site team. You will provision and manage customer voice services within a hosted VoIP environment, coordinating with customers, vendors, account managers, and internal teams to ensure services are configured, activated, documented, and delivered to meet requirements.

This role suits someone with technical support, helpdesk, networking, telecommunications, or VoIP experience who

Qualifications

• High school diploma or equivalent.
• At least 6 months of technical support or help desk experience.
• Strong computer skills and ability to use multiple software applications.
• Comfortable with Microsoft Word and Excel.
• Excellent written and verbal communication skills.

Responsibilities

• Review site surveys and scope-of-work to determine voice service requirements.
• Participate in voice gap analysis reviews and identify provisioning requirements.
• Use reports and internal systems to complete voice provisioning tasks accurately and on time.
• Design and build customer voice services using BroadWorks-based tools.
• Communicate with customers, vendors, account managers, and internal teams to understand requirements.
• Manage telephone number porting activities with internal and external teams.
• Monitor order and implementation status and escalate issues when needed.
• Maintain accurate updates throughout provisioning.
• Ensure customer requests are implemented and documented.
• Take ownership of requests from setup to installation.
• Handle multiple requests while maintaining speed and accuracy.
• Explain technical information clearly to technical and non-technical audiences.

Skills

Technical support

Troubleshooting

Attention to detail

Time management

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Tools

BroadWorks

Ticketing systems

Job description

We are looking for technically minded and detail-oriented MACD Representatives to join our team in Dagupan.

In this role, you will be responsible for provisioning and managing customer voice services within a hosted VoIP environment. You will work with customers, vendors, account managers, and internal teams to ensure services are accurately configured, activated, documented, and delivered according to customer requirements.

This is a great opportunity for someone with technical support, helpdesk, networking, telecommunications, or VoIP experience who enjoys solving problems, working with technology, and taking ownership of tasks from start to finish.

What You'll Do

• Review site surveys and scope-of-work documentation to determine customer voice service requirements.
• Participate in voice gap analysis reviews and identify provisioning requirements.
• Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and within required timelines.
• Use proprietary, BroadWorks-based tools to design and build customer voice services.
• Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs.
• Manage telephone number porting activities with internal and external teams.
• Monitor order and implementation status and elevate issues when necessary.
• Maintain accurate updates throughout the provisioning process.
• Ensure customer requests are properly implemented and documented.
• Take ownership of requests from initial setup through successful installation.
• Manage multiple requests while maintaining speed, accuracy, and attention to detail.
• Communicate technical information clearly to both technical and non-technical audiences.

What Makes You a Great Fit?

You may be a strong fit for this role if you:

• Enjoy working with technology and troubleshooting technical issues.
• Have excellent attention to detail.
• Can manage multiple requests without losing accuracy.
• Learn new systems and software quickly.
• Can explain technical information clearly to non-technical individuals.
• Take ownership of your work from start to finish.
• Are comfortable working independently while collaborating with multiple teams.
• Enjoy structured processes and working toward clear deadlines.

Schedule

This is an on-site position in Dagupan.

The working hours are:

• 11:00 PM-7:00 AM Philippine Time

Candidates must be comfortable working this overnight schedule.

Compensation

• PHP 18,000 p/month
• Stable on-site (Dagupan) opportunity

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Minimum Requirements

• High school diploma or equivalent.
• At least 6 months of technical support or help desk experience.
• Strong computer skills and confidence working with multiple software applications.
• Comfortable using Microsoft Word and Excel.
• Strong keyboard and mouse skills.
• Basic understanding of voice, data, and networking concepts.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize multiple tasks and meet deadlines.
• Ability to work independently and take ownership of assigned work.
• Comfortable working in a structured and accountable environment.
• Willingness to work an overnight schedule aligned with U.S. business hours.

Preferred Experience

• Previous VoIP experience.
• Telecommunications provisioning experience.
• Experience with BroadWorks or similar telecommunications platforms.
• Experience with ticketing or service management systems.
• Experience with telephone number porting or voice service activation.