VoIP Provisioning & Tech Support Specialist

Resolv Global; Sarrat; On-site; PHP 183,000 - 219,000; Full time

Benefits offered by this job

Overnight shift

On-site in Dagupan

Job summary

Resolv Global in Dagupan, Philippines, is seeking MACD Representatives who are technically minded and detail oriented to join our team on-site. You will provision and manage customer voice services within a hosted VoIP environment, coordinate with customers, vendors, and internal teams, and ensure accurate configuration, activation, and documentation according to customer requirements.

This role suits someone with technical support, helpdesk, networking, or VoIP experience, who enjoys solving

Qualifications

• Minimum of 6 months of technical support or help desk experience.
• Basic understanding of voice, data and networking concepts.
• Strong written and verbal communication skills.
• Ability to work independently and meet deadlines.

Responsibilities

• Review surveys and scope-of-work to determine voice service requirements.
• Perform voice provisioning tasks and manage order status.

Skills

Technical support

Help desk

Microsoft Word

Microsoft Excel

Networking basics

VoIP knowledge

Education

High school diploma

Tools

BroadWorks

Ticketing systems

VoIP platforms

Job description

Resolv Global in Dagupan, Philippines, is seeking MACD Representatives who are technically minded and detail oriented to join our team on-site. You will provision and manage customer voice services within a hosted VoIP environment, coordinate with customers, vendors, and internal teams, and ensure accurate configuration, activation, and documentation according to customer requirements.

This role suits someone with technical support, helpdesk, networking, or VoIP experience, who enjoys solving