Voice & Non-Voice Support Specialist — Customer Care

Crescendo Staffing And Business Consulting Inc.; Metro Manila; Presencial; PHP 201.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity Incentive Plan

Commission

Performance Bonus

Job Training

Sick Leave

Vacation Leave

Descripción de la vacante

Crescendo Staffing And Business Consulting Inc. in the Philippines is seeking a Call Center Representative for Voice & Non-Voice support (chat & email). You will communicate with customers through calls, chat, email, and ticketing systems, and provide information and issue resolution.

Location options include Bridgetowne, Pasig, Moa, QC, Alphaland; Employment Type: Full-time, Onsite; Schedule: Shifting. The role rewards accuracy and customer satisfaction and offers growth through training and

Formación

• Detail-oriented and customer-focused
• Strong communication skills
• Ability to multi-task and use ticketing systems

Responsabilidades

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Descripción del empleo

Crescendo Staffing And Business Consulting Inc. in the Philippines is seeking a Call Center Representative for Voice & Non-Voice support (chat & email). You will communicate with customers through calls, chat, email, and ticketing systems, and provide information and issue resolution.

Location options include Bridgetowne, Pasig, Moa, QC, Alphaland; Employment Type: Full-time, Onsite; Schedule: Shifting. The role rewards accuracy and customer satisfaction and offers growth through training and