Call Center Agent

Crescendo Staffing and Business Consulting Inc.; Pasay; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A staffing and business consulting firm is seeking a detail-oriented and customer-focused Call Center Representative. This role involves supporting customers primarily through chat and email, resolving issues, and ensuring customer satisfaction. The ideal candidate should have a high school education and the ability to work on-site in Pasay with a shifting schedule. Additional rewards include performance bonuses and government-mandated benefits.

Qualifications

• Experience in voice and non-voice support.
• Ability to communicate clearly through various channels.
• Familiarity with ticketing systems and customer inquiry responses.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Meet performance metrics including response time, accuracy, and customer satisfaction.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Skills

Detail-oriented

Customer-focused

Resolving issues

Performance metrics adherence

Education

High School

Job description

Crescendo Staffing and Business Consulting Inc.

On-site - Pasay | High/Senior | High School | Full-time

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Overview

We are looking for a detail-oriented and customer-focused Call Center Representative - Voice & Non-Voice (Chat & Email Support) to join our team. In this role, you will communicate with customers primarily through calls, chat, email, and ticketing systems—no phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.

Location & Employment Type

• Location: Bridgetowne / Pasig / Moa / QC / Alphaland etc
• Employment Type: Full-time | Onsite
• Schedule: Shifting Schedule

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Employee Recognition and Rewards

• Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

• 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

• Job Training

Rhea Balatbat

Sourcing Associate Crescendo Staffing and Business Consulting Inc.

If the position requires you to work overseas, please be vigilant and beware of fraud.

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

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