Customer Experience Specialist – Voice & Chat Support

Crescendo Staffing and Business Consulting Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing and consulting firm in Metro Manila is seeking a Call Center Representative for voice and non-voice support. This full-time position involves assisting customers via chat, email, and ticketing systems, and requires a detail-oriented and customer-focused individual. The representative will respond to inquiries, provide accurate information about products/services, and resolve customer issues efficiently while meeting key performance metrics. Candidates with prior customer service experience will be preferred.

Qualifications

• Experience in customer service roles is an advantage.
• Ability to communicate clearly and effectively.
• Familiarity with chat, email, and ticketing systems.

Responsibilities

• Respond to customer inquiries via chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Meet performance metrics including response time and customer satisfaction.

Skills

Customer-focused

Detail-oriented

Problem-solving skills

Job description

A staffing and consulting firm in Metro Manila is seeking a Call Center Representative for voice and non-voice support. This full-time position involves assisting customers via chat, email, and ticketing systems, and requires a detail-oriented and customer-focused individual. The representative will respond to inquiries, provide accurate information about products/services, and resolve customer issues efficiently while meeting key performance metrics. Candidates with prior customer service experience will be preferred.