Voice & Non-Voice (Chat support) | Customer Service Representative | Online process

Crescendo Staffing and Business Consulting Inc.; Taguig; On-site; PHP 274,201 - 328,438; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A staffing and consulting agency in Taguig is seeking a Voice & Non-Voice Customer Service Representative for an on-site position. The role involves assisting customers via calls, chat, and emails, focused on providing accurate information and resolving inquiries. Ideal for candidates including newbies and career shifters. Full-time employment with a salary of up to PHP 27,000, along with performance bonuses and benefits.

Qualifications

• Preferred with at least 6 months BPO experience.
• Newbies & career shifters (no experience) invited.
• Amenable to work onsite.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process account updates, order tracking, and troubleshooting requests.
• Meet performance metrics incl. response time, accuracy, and customer satisfaction.

Skills

Good communication skills

Education

Diploma

Job description

Voice & Non-Voice (Chat support) | Customer Service Representative | Online process

Crescendo Staffing and Business Consulting Inc.

On-site – Taguig. No Exp Required. Diploma Full-time

Job Description

We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through Calls, chat, email, and ticketing systems—through phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

Job Training

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process account updates, order tracking, and troubleshooting requests.
• Meet performance metrics incl. response time, accuracy, and customer satisfaction.

Location

McKinley Taguig, The Curve. 1630 3rd Ave, Taguig, Metro Manila, Philippines

Compensation

Salary: Up to PHP 27,000

Schedule

Shifting Schedule

Process

Virtual Process | Guaranteed 1 Day Hiring

Qualifications

• Preferred with at least 6 months BPO experience.
• Newbies & career shifters (no experience) invited.
• Good communication skills.
• Amenable to work onsite.

Additional Information

High chance of passing rate.