Customer Care Specialist – Voice & Non-Voice (Chat/Email)

Crescendo Staffing and Business Consulting Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Sick Leave

Vacation Leave

Job summary

A staffing and consulting firm in the Philippines is seeking a Voice & Non-Voice Call Center Representative to provide comprehensive customer support via calls, chat, email, and ticketing systems. The ideal candidate is detail-oriented and customer-focused, helping resolve issues and ensuring satisfaction. This full-time, onsite position promises a dynamic working schedule and includes various employee benefits.

Qualifications

• Detail-oriented and customer-focused.
• Ability to assist customers through calls, chat, email, and ticketing.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Job description

A staffing and consulting firm in the Philippines is seeking a Voice & Non-Voice Call Center Representative to provide comprehensive customer support via calls, chat, email, and ticketing systems. The ideal candidate is detail-oriented and customer-focused, helping resolve issues and ensuring satisfaction. This full-time, onsite position promises a dynamic working schedule and includes various employee benefits.