Non voice - Customer Service Representative

Crescendo Staffing and Business Consulting Inc.; Taguig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A staffing and consulting company is seeking a detail-oriented and customer-focused Call Center Representative for voice and non-voice support in Taguig. Responsibilities include responding to inquiries via calls, chat, and email, providing information, and resolving customer issues. Candidates should have at least an HS/SHS/College Undergrad level of education and possess strong communication skills. This is a full-time, on-site role with a shifting schedule and opportunities for professional development.

Qualifications

• Strong customer service skills are essential.
• Ability to handle inquiries through multiple channels (calls, chat, email).
• Experience in a call center environment is preferred.

Responsibilities

• Respond to customer inquiries through calls, chat, email, and messaging.
• Provide accurate information about products and services.
• Resolve customer concerns and escalate issues as needed.
• Process account updates and order tracking requests.

Skills

Customer-focused

Attention to detail

Effective communication

Education

At least HS/SHS/College Undergrad

Job description

Crescendo Staffing and Business Consulting Inc.

Negotiable

On-site - Taguig

Job Description

Employee Recognition and Rewards

• Equity Incentive Plan
• Commission
• Performance Bonus

Government Mandated Benefits

• 13th Month Pay
• Employee Loan
• Pag-Ibig Fund
• Paid Holidays

Professional Development

• Job Training

Job Details

Call Center Representative - Voice & Non-Voice (Chat & Email Support)

We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through calls, chat, email, and ticketing systems—no phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.

• Location: Bridgetowne / Pasig / Taguig / QC / Alabang
• Employment Type: Full-time | Onsite
• Schedule: Shifting Schedule
• At least HS/SHS/College Undergrad (Goodcomms)

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.

Working Location

Ground Floor, Teleperformance McKinley West, corner Le Grand Ave, Taguig, Metro Manila, Philippines

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