Call Center Agent

Crescendo Staffing And Business Consulting Inc.; Metro Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Pag-Ibig Fund

Paid Holidays

Job summary

Crescendo Staffing and Business Consulting Inc. is hiring a Call Center Representative - Voice & Non-Voice (Chat & Email Support) on-site in Pasig.

The role involves handling customer interactions via calls, chat, and email, ensuring accurate information and timely resolutions from our Bridgetowne/Pasig/MOA/QC/Alphaland locations. The position is full-time with shifting schedules, offering opportunities for growth, ongoing training, and a benefits package including a 13th month pay and incentive

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Job description

Crescendo Staffing and Business Consulting Inc.

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

Job Training

Employee Recognition and Rewards

• Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

• 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

• Job Training

Description

WAVE 1:

Call Center Representative - Voice & Non-Voice (Chat & Email Support)

We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through Calls , chat, email, and ticketing systems—no phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.

• Location: Bridgetowne / Pasig / Moa / QC / Alphaland etc
• Employment Type: Full-time | Onsite
• Schedule: Shifting Schedule

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalates issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Working Location

Ground Flr, Bridgetowne Central Park. H3VP+PQC, Pasig, 1609 Metro Manila, Philippines