Urgent - Customer Service Representative

Crescendo Staffing and Business Consulting Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Government Mandated Benefits

Job Training

Job summary

A staffing and business consulting firm is urgently seeking a Customer Service Representative to engage customers primarily through calls, chat, email, and ticketing systems. The ideal candidate should be detail-oriented and customer-focused, with responsibilities including responding to inquiries, providing accurate product information, and resolving issues. Candidates must possess at least a high school diploma, and no previous experience is required. This is a full-time on-site position located in Taguig, Metro Manila.

Qualifications

• No previous experience required.
• Comfortable engaging with customers via various platforms.
• Ability to resolve issues and provide accurate information.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Skills

Detail-oriented

Customer-focused

Communication

Problem-solving

Ability to work in a team

Education

High/Senior High School diploma

Job description

Urgent - Customer Service Representative

Crescendo Staffing and Business Consulting Inc.

On-site - Taguig No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

Job Training

WAVE 1:

Call Center Representative - Voice & Non-Voice (Chat & Email Support)

We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through Calls, chat, email, and ticketing systems—no phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.

• Location: Bridgetowne / Pasig / Taguig / Moa
• Employment Type: Full-time | Onsite
• Schedule: Shifting Schedule

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Working Location

Ground Flr, Park Mckinley West. McKinley West Park, Le Grand Ave, Taguig, Metro Manila, Philippines