Customer Care Specialist (Voice & Non-Voice)

Crescendo Staffing and Business Consulting Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Sick Leave

Vacation Leave

Job summary

A leading staffing and consulting firm in the Philippines is seeking a detail-oriented and customer-focused Call Center Representative to join their team. This role involves assisting customers through various channels such as chat, email, and ticketing systems. The representative will be responsible for providing accurate information, resolving customer concerns, and ensuring a positive experience. The position is full-time, onsite, and requires shifting schedules. Competitive benefits are offered.

Qualifications

• Detail-oriented and customer-focused with effective communication skills.
• Experience in providing customer support via various channels.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Skills

Customer service orientation

Detail-oriented

Problem-solving skills

Job description

A leading staffing and consulting firm in the Philippines is seeking a detail-oriented and customer-focused Call Center Representative to join their team. This role involves assisting customers through various channels such as chat, email, and ticketing systems. The representative will be responsible for providing accurate information, resolving customer concerns, and ensuring a positive experience. The position is full-time, onsite, and requires shifting schedules. Competitive benefits are offered.