Onsite Call Center Agent – Voice & Chat (Pasig)

Crescendo Staffing And Business Consulting Inc.; Metro Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Pag-Ibig Fund

Paid Holidays

Job summary

Crescendo Staffing and Business Consulting Inc. is hiring a Call Center Representative - Voice & Non-Voice (Chat & Email Support) on-site in Pasig.

The role involves handling customer interactions via calls, chat, and email, ensuring accurate information and timely resolutions from our Bridgetowne/Pasig/MOA/QC/Alphaland locations. The position is full-time with shifting schedules, offering opportunities for growth, ongoing training, and a benefits package including a 13th month pay and incentive

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Job description

Crescendo Staffing and Business Consulting Inc. is hiring a Call Center Representative - Voice & Non-Voice (Chat & Email Support) on-site in Pasig.

The role involves handling customer interactions via calls, chat, and email, ensuring accurate information and timely resolutions from our Bridgetowne/Pasig/MOA/QC/Alphaland locations. The position is full-time with shifting schedules, offering opportunities for growth, ongoing training, and a benefits package including a 13th month pay and incentive