Voice & Non-Voice Accounts | No Mock Call Needed

TASK AGENCIES INC; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

TASK AGENCIES INC is seeking enthusiastic customer-focused professionals for Voice and Non-Voice Accounts in Pasig City, Metro Manila. You will deliver excellent service via phone, email, chat, and social media, handling inquiries, resolving issues, and maintaining records to build strong customer relationships.

Join a frontline team with training, performance targets, and opportunities for growth in a supportive environment.

Qualifications

• High school diploma or equivalent; further education is advantageous but not required.
• Strong verbal and written communication skills.
• Excellent listening skills and empathy when interacting with customers.
• Proficiency in basic computer skills, including typing and familiarity with Microsoft Office or similar applications.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy, addressing inquiries and resolving issues promptly
• Manage non-voice communications including email, live chat, and social media messages, responding within established timeframes
• Document customer interactions accurately in the company's systems, maintaining detailed and organised records
• Process customer requests such as orders, cancellations, returns, and account updates according to company procedures
• Provide product or service information and recommendations based on customer needs
• Troubleshoot common technical issues and elevate complex problems to appropriate departments
• Maintain a positive and professional demeanour whilst handling difficult or upset customers
• Meet or exceed performance targets including call handling time, customer satisfaction scores, and quality metrics
• Participate in training sessions and comply with company policies and guidelines
• Collaborate with team members and supervisors to improve service delivery and customer experience

Skills

Verbal communication

Written communication

Empathy

Typing

Microsoft Office

Multitasking

Problem-solving

Reliability

Punctuality

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

Voice & Non-Voice Accounts | No Mock Call Needed

TASK AGENCIES INC is seeking enthusiastic and customer-focused professionals to join our team in Voice and Non-Voice Accounts positions. This is a full-time opportunity based in Bagong Ilog, Pasig City, Metro Manila. In this role, you will be the frontline representative of our company, delivering exceptional customer service through multiple channels including phone support, email, chat, and social media. You will play a vital part in building lasting customer relationships and ensuring customer satisfaction whilst handling inquiries, resolving issues, and providing product or service information in a professional and efficient manner.

Key responsibilities

Handle inbound and outbound customer calls with professionalism and courtesy, addressing inquiries and resolving issues promptly

Manage non-voice communications including email, live chat, and social media messages, responding within established timeframes

Document customer interactions accurately in the company's systems, maintaining detailed and organised records

Process customer requests such as orders, cancellations, returns, and account updates according to company procedures

Provide product or service information and recommendations based on customer needs

Troubleshoot common technical issues and elevate complex problems to appropriate departments

Maintain a positive and professional demeanour whilst handling difficult or upset customers

Meet or exceed performance targets including call handling time, customer satisfaction scores, and quality metrics

Participate in training sessions and comply with company policies and guidelines

Collaborate with team members and supervisors to improve service delivery and customer experience

What we're looking for

High school diploma or equivalent; further education is advantageous but not required

Strong verbal and written communication skills with the ability to articulate clearly and professionally

Excellent listening skills and empathy when interacting with customers

Proficiency in basic computer skills, including typing and familiarity with Microsoft Office or similar applications

Customer service experience is preferred but not essential; we welcome applicants willing to learn and grow

Ability to multitask and manage time effectively in a fast-paced environment

Problem-solving mindset with a genuine desire to assist customers

Reliability and punctuality, with the ability to commit to a full-time schedule

Patience and composure when handling challenging customer situations

Willingness to work in a team-oriented environment and accept constructive feedback

Flexibility to adapt to different communication channels and customer service scenarios

What we offer

Competitive salary package and performance-based incentives

Comprehensive on-the-job training to help you succeed from day one

Career development opportunities with potential for advancement within the company

Supportive and collaborative team environment

Health and wellness benefits to support your wellbeing

Employee assistance programmes and support services

Opportunity to work with a dynamic and growing company in the customer service industry

Recognition programmes for outstanding performance and customer feedback

About us

TASK AGENCIES INC is a leading customer service and call centre solutions provider committed to delivering exceptional service across voice and non-voice channels. We pride ourselves on building strong partnerships with our clients and empowering our employees to deliver outstanding customer experiences. Our company values professionalism, integrity, and continuous improvement, fostering a workplace where our team members can develop their skills and achieve their career aspirations. We are dedicated to creating a supportive and inclusive environment where every employee can thrive and contribute to our collective success.