Customer Service Representative (Voice and Non-Voice Accounts)

Crescendo Staffing and Business Consulting Inc.; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A staffing consultancy firm in Quezon City is seeking a Customer Service Representative for voice and non-voice accounts. This is a full-time, on-site position requiring at least a high school diploma. The ideal candidate should possess good communication skills and a typing speed of 35 WPM. Responsibilities include handling customer inquiries, resolving issues, and maintaining knowledge of products and services. The company offers employee rewards and government-mandated benefits.

Qualifications

• At least a high school graduate.
• Good communication skills, both oral and written.
• Typing speed must be at least 35 WPM.
• Willing to work on a shifting schedule.
• Must be willing to work on-site.

Responsibilities

• Handle customer inquiries via voice and non-voice channels, providing timely and accurate responses.
• Resolve customer issues and complaints efficiently.
• Maintain knowledge of products and services to assist customers.
• Document customer interactions to improve service quality.
• Collaborate with team members to meet service level targets.

Skills

Good communication skills (oral and written)

Typing speed of at least 35 WPM

Shifting schedule

Education

High School Graduate

Job description

Customer Service Representative (Voice and Non-Voice Accounts)

Crescendo Staffing and Business Consulting Inc.

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

Job Training

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Job Requirements

• The candidate must be at least a high school graduate.
• With good communication skills, both oral and written
• Typing speed must be at least 35 WPM
• Willing to work on a shifting schedule
• Must be willing to work on-site

Responsibilities

• Handle customer inquiries via voice and non-voice channels, providing timely and accurate responses.
• Resolve customer issues and complaints efficiently, ensuring a positive customer experience.
• Maintain comprehensive knowledge of products and services to assist customers effectively.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to meet and exceed service level targets.