Voice & Non-Voice (Chat Support) | Customer Service Representative (Online process)

Crescendo Staffing and Business Consulting Inc.; Quezon City; On-site; PHP 274,201 - 328,438; Full time

Benefits offered by this job

Performance incentives

Specific account allowance

Paid training

Health and wellness benefits

Opportunities for career growth

Tips assistance

Job summary

A staffing and business consulting firm in Quezon City is seeking a detail-oriented Call Center Representative to provide customer support through calls, chat, and email. Ideal candidates will have BPO experience, though new college graduates are also encouraged to apply. This full-time, onsite position offers a salary of up to 27,000 PHP plus performance incentives and opportunities for career growth.

Qualifications

• Prior experience with BPO for at least 6 months is preferred.
• Newbies or College Graduates are welcome to apply.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Skills

Excellent written communication skills

Strong problem-solving abilities

Attention to detail

Education

College Graduate

Job description

WAVE 1:

Job Title: Call Center Representative - Voice & Non-Voice (Chat & Email Support)

We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through Calls , chat, email, and ticketing systems—no phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.

Location: Bridgetowne / Pasig

Employment Type: Full-time | Onsite

Schedule: Shifting Schedule

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Qualifications

• Prior with BPO Experience with at least 6 Months
• Newbie's/No experience - College Graduate are still welcome
• Excellent written communication skills.
• Strong problem-solving abilities and attention to detail.

What We Offer

• Up to 27,000 Salary Offer+ performance incentives
• Specific account allowance
• Paid training
• Health and wellness benefits
• Opportunities for career growth
• Tips assistance are provided

APPLY NOW!