Call Center Representative/Virtual Process/Good For Newbies

Crescendo Staffing and Business Consulting Inc.; Iloilo City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A staffing and consulting firm in Iloilo City is looking for a Call Center Representative to provide exceptional customer service through various channels. Candidates must have a Bachelor's degree and ideally possess 6-12 months of call center experience. Required skills include proficiency in English, strong customer service abilities, and excellent problem-solving skills. This position requires a positive attitude and willingness to work onsite on a shifting schedule. Benefits include equity incentives and government-mandated benefits.

Qualifications

• Junior: 6-12 months call center experience.
• Positive attitude and willingness to learn.
• Willing to work onsite & shifting schedule.
• Strong customer service skills.
• Excellent problem solving abilities.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, issues, and product information.
• Resolve problems efficiently while maintaining a positive demeanor.
• Document customer interactions thoroughly in the system.
• Collaborate with team members to enhance service delivery.

Skills

Proficient in English Language

Strong Customer Service skills

Excellent Problem Solving abilities

Team collaboration

Education

Bachelor’s degree

Job description

Call Center Representative/Virtual Process/Good For Newbies

Crescendo Staffing and Business Consulting Inc.

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

Job Training

Read More

Description

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, issues, and product information.
• Resolve problems efficiently while maintaining a positive demeanor.
• Document customer interactions thoroughly in the system.
• Collaborate with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree for NO EXPERIENCE
• Experience Level: Junior: 6-12 months call center experience
• Skills and Competencies: Proficient in English Language.
• Skills and Competencies: Strong Customer Service skills.
• Skills and Competencies: Excellent Problem Solving abilities.
• Qualities and Traits: Positive attitude and willingness to learn.
• Working Conditions: Willing to work onsite & shifting schedule

English Language Customer Service Problem Solving

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