Customer Service Representative-Non-Voice

TASK AGENCIES INC; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

TASK AGENCIES INC in Consolacion, Cagayan de Oro, Misamis Oriental is seeking a full-time Customer Service Representative-Non-Voice to handle inquiries via email, chat, and ticketing systems. This role focuses on high-quality written communication and accurate documentation of customer interactions, contributing to customer satisfaction and loyalty.

Ideal candidates will have prior customer service experience, strong English communication, attention to detail, and the ability to work

Qualifications

• Previous experience in a customer service role, preferably non-voice or email-based.
• Excellent written communication and typing speed.
• Strong attention to detail with multitasking abilities.
• Proficiency in Microsoft Office and basic CRM usage.
• Fluency in English (additional languages advantageous).

Responsibilities

• Respond promptly to inquiries via email, chat, and ticketing systems.
• Resolve issues while maintaining high service quality.
• Document all interactions accurately in the CRM.
• Provide product and service information to customers.
• Process account updates, refunds, and returns.
• Escalate complex issues to the appropriate department.
• Ensure adherence to company policies and guidelines.
• Maintain professional tone in written communications.
• Monitor response times and meet KPIs.
• Collaborate with team members across departments.

Skills

Customer service

Non-voice support

Written communication

CRM systems

Education

High school diploma

Tools

CRM software

Job description

Customer Service Representative-Non-Voice

About the role

TASK AGENCIES INC is seeking a Customer Service Representative-Non-Voice to join our growing team in Consolacion, Cagayan de Oro, Misamis Oriental. This is a full-time position that plays a vital role in delivering exceptional customer support through non-voice channels. As a Customer Service Representative-Non-Voice, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing assistance via email, chat, ticketing systems, and other digital communication platforms. Your contributions will directly impact customer satisfaction and loyalty, making this a key position within our customer service operations.

Key responsibilities

• Respond promptly and professionally to customer inquiries received through email, live chat, and ticketing systems
• Resolve customer issues efficiently whilst maintaining high standards of service quality and accuracy
• Document all customer interactions accurately in the designated systems to maintain comprehensive records
• Provide product and service information to customers, addressing questions and concerns
• Process customer requests such as account updates, refunds, returns, and other transactional matters
• Escalate complex or urgent issues to the appropriate department or supervisor when necessary
• Follow company policies, procedures, and guidelines consistently across all customer interactions
• Maintain a professional tone and demeanour in all written communications
• Monitor response times and work towards achieving established performance metrics and KPIs
• Collaborate with team members and other departments to ensure seamless customer support delivery

What we're looking for

• Previous experience in a customer service role, preferably in a non-voice or email-based environment
• Excellent written communication skills with the ability to compose clear, concise, and professional responses
• Strong typing speed and proficiency with computer systems and digital communication platforms
• Outstanding attention to detail and ability to manage multiple customer inquiries simultaneously
• Patience, empathy, and a genuine desire to help customers resolve their concerns
• Problem-solving ability with a proactive approach to identifying solutions
• Time management skills with the capacity to meet response time targets and deadlines
• Ability to work independently whilst being a collaborative team player
• High school diploma or equivalent qualification
• Proficiency in Microsoft Office and familiarity with customer relationship management (CRM) systems
• Fluency in English; additional language skills are advantageous

What we offer

TASK AGENCIES INC is committed to creating a positive and supportive work environment where our employees can thrive. We offer competitive compensation packages, opportunities for professional development and career advancement within our growing organisation. As an employee, you will benefit from a collaborative team culture that values your contributions and input. We provide ongoing training to help you develop your skills and succeed in your role. Our workplace focuses on maintaining a healthy work-life balance, recognising that our employees' wellbeing is essential to our success.

About us

TASK AGENCIES INC is a leading customer service and staffing solutions provider dedicated to delivering excellence in customer support and business process outsourcing. With a commitment to quality, professionalism, and innovation, we partner with diverse organisations to provide tailored workforce solutions. Our team is built on the principles of integrity, accountability, and continuous improvement. We pride ourselves in building an inclusive workplace where talented individuals can grow their careers whilst making a meaningful impact on customer satisfaction and business success.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Non-Voice Customer Service Representative?
• Which of the following types of qualifications do you have?