Customer Support Representatives (Voice & Non-Voice)

TASK AGENCIES INC; Balubal; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive training programme

Career advancement opportunities

Supportive team environment

Employee wellness programmes

Flexible scheduling where applicable

Job summary

TASK AGENCIES INC is hiring Customer Support Representatives (Voice & Non-Voice) to join our Call Centre & Customer Service team in Balubal, Cagayan de Oro, Misamis Oriental. You will be the voice and face of the company, delivering exceptional service across phone, email, chat, and social media channels.

Responsibilities include handling inquiries, providing product information, troubleshooting issues, documenting interactions, and upholding quality standards.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written English with clear communication.
• Strong listening and problem-solving abilities.

Responsibilities

• Handle incoming calls, emails, chats, and social media inquiries.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues quickly and professionally.
• Document all customer interactions in the system.
• Follow call centre protocols to maintain quality standards.
• Process requests, orders, and account changes efficiently.
• Maintain a calm, professional demeanor with challenging customers.
• Meet or exceed performance targets (AHT, quality, CSAT).
• Collaborate with teammates and supervisors to improve service.
• Participate in training sessions to stay updated on offerings.

Skills

Excellent communication

Active listening

Problem solving

Multitasking

Attention to detail

Reliability

Punctuality

Team player

Willing to learn

Education

High school diploma

Tools

Typing skills

Computer literacy

Job description

Customer Support Representatives (Voice & Non-Voice)

About the role TASK AGENCIES INC is seeking enthusiastic and dedicated Customer Support Representatives (Voice & Non-Voice) to join our dynamic Call Centre & Customer Service team. This is a full-time position based in Balubal, Cagayan de Oro, Misamis Oriental. In this role, you will be the voice and face of our company, delivering exceptional customer service across multiple channels including phone, email, chat, and social media. You will play a vital role in ensuring customer satisfaction, resolving issues efficiently, and maintaining the high standards of service that define TASK AGENCIES INC.

Key responsibilities

• Handle incoming customer calls, emails, chat inquiries and social media messages with professionalism and courtesy
• Provide accurate information about products and services to customers
• Troubleshoot and resolve customer issues and complaints in a timely manner
• Document all customer interactions and transactions accurately in the system
• Follow established call centre protocols and procedures to maintain quality standards
• Process customer requests, orders, and account changes efficiently
• Maintain a pleasant and professional demeanor whilst handling difficult or frustrated customers
• Meet or exceed performance targets including average handling time, call quality, and customer satisfaction metrics
• Collaborate with team members and supervisors to improve customer service delivery
• Participate in training sessions and product knowledge updates to stay current with company offerings

What we're looking for

• High school diploma or equivalent qualification
• Excellent communication skills, both verbal and written, with clear English proficiency
• Strong listening and problem-solving abilities
• Ability to remain calm and patient when handling difficult customer situations
• Proficiency with computer systems and basic typing skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Strong attention to detail and accuracy in documentation
• Reliability and punctuality with consistent attendance
• Team player with a positive attitude and willingness to learn
• Prior customer service or call centre experience is preferred but not essential for motivated candidates

What we offer

• Competitive salary package and regular performance incentives
• Comprehensive training programme to develop your customer service skills
• Opportunities for career advancement and professional development within the company
• Supportive team environment with experienced supervisors and mentoring
• Employee benefits and wellness programmes to support your health and wellbeing
• Flexible scheduling options where applicable
• A dynamic workplace culture that values teamwork and continuous improvement

About us

TASK AGENCIES INC is a leading customer service solutions provider in the Call Centre & Customer Service industry. We are committed to delivering outstanding customer experiences and maintaining the highest standards of service excellence. Our team is dedicated to supporting businesses by providing professional, efficient, and compassionate customer support across multiple channels. We pride ourselves on creating a positive work environment where our employees can develop their skills, build meaningful relationships with their teams, and take pride in contributing to customer satisfaction. At TASK AGENCIES INC, we believe that our people are our greatest asset, and we invest in their growth and success.