Voice & Non-Voice Accounts | November Class | No Mock Call Needed

TASK AGENCIES INC; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Health benefits

Training program

Career progression

Job summary

TASK AGENCIES INC is a leading customer service and call centre solutions provider located in Quezon City, Metro Manila. We recruit Voice and Non-Voice Account Representatives for our November class with no mock call assessment required.

The role is full-time and based in Quezon City, inviting candidates who can deliver high-quality support across voice, email, chat, and social media platforms. Expect comprehensive training and opportunities for growth within a collaborative team.

Qualifications

• Fluent English communication, both written and spoken.
• Strong customer-service orientation with a helpful attitude.
• Ability to multitask and manage multiple conversations.
• Proven professionalism and reliability in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer service calls professionally.
• Manage non-voice interactions via email, chat, and social media.
• Address inquiries, concerns, and complaints empathetically and efficiently.
• Provide accurate product and service information to customers.
• Document interactions and follow-ups per company procedures.
• Contribute to achieving KPIs like CSAT and average handling time.
• Collaborate with team members and supervisors to resolve issues.

Skills

Fluent English

Customer service

Multitasking

Communication

Reliability

Education

High school diploma or equivalent

College education a plus

Job description

Voice & Non-Voice Accounts | November Class | No Mock Call Needed

About us

TASK AGENCIES INC is a leading customer service and call centre solutions provider committed to delivering exceptional support services to our clients across diverse industries. We pride ourselves on building a talented workforce that is dedicated to providing outstanding customer experiences. Our company culture emphasises professional development, teamwork, and a commitment to excellence in all that we do.

About the role

We are seeking enthusiastic and customer-focused individuals to join our team as Voice & Non-Voice Account Representatives for our November class intake. This is a full-time position based in Quezon City, Metro Manila. As a Voice & Non-Voice Account Representative, you will be responsible for delivering high-quality customer service across multiple communication channels, including voice calls and non-voice platforms such as email, chat, and social media. This role is crucial in ensuring our clients receive timely, professional, and effective support, helping to maintain their satisfaction and loyalty. We are looking for candidates who do not require a mock call assessment, meaning you will demonstrate your readiness through the standard application and interview process.

Key responsibilities

• Handle inbound and outbound customer service calls with professionalism and courtesy
• Manage non-voice customer interactions through email, live chat, and social media platforms
• Address customer inquiries, concerns, and complaints with empathy and efficiency
• Provide accurate information about products and services to customers
• Document and follow up on customer interactions in accordance with company procedures
• Meet or exceed key performance indicators such as call handling time, customer satisfaction ratings, and quality standards
• Collaborate with team members and supervisors to resolve complex customer issues
• Maintain a professional and positive demeanour in all customer interactions
• Adhere to company policies, client requirements, and industry regulations

What we're looking for

• Strong communication skills with the ability to articulate clearly and listen actively
• Excellent customer service orientation with a genuine desire to help customers
• Ability to multitask and manage multiple customer interactions simultaneously
• Proficiency in using computer systems and communication platforms
• Problem-solving skills and the ability to think critically under pressure
• Patience, empathy, and a positive attitude towards customer engagement
• Reliability and punctuality with a strong commitment to meeting targets
• Fluent English communication skills (written and verbal)
• High school diploma or equivalent; college education is a plus
• Experience in a call centre or customer service environment is preferred but not required

What we offer

We are committed to supporting the growth and wellbeing of our team members. We offer competitive compensation packages, comprehensive training programmes to equip you with the skills needed to succeed, and opportunities for career advancement within the company. We foster a supportive and collaborative work environment where your contributions are valued and recognised. Additionally, we provide health and wellness benefits, incentive programmes based on performance, and a structured career path that allows you to develop professionally whilst working with us.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Non-Voice Customer Service Representative?
• Which of the following types of qualifications do you have?