Customer Service Representative – Non-Voice/Blended Account

TASK AGENCIES INC; Pasig; On-site; PHP 201,000 - 279,000; Full time

Job summary

TASK AGENCIES INC in Pasig City is hiring a Customer Service Representative – Non-Voice/Blended Account to provide multichannel support via email, chat and social media. You will handle inbound and outbound inquiries, document interactions, and help resolve issues to maintain high customer satisfaction.

This full-time role requires in-depth communication, accuracy in CRM records, and collaboration with senior staff to escalate when needed.

Responsibilities

• Respond to customer inquiries via email, chat, and other non-voice channels in a timely and professional manner
• Document and track customer interactions accurately using our CRM system
• Resolve customer issues and concerns on the first contact whenever possible, or elevate appropriately to senior staff
• Process customer requests, including account updates, billing inquiries, and service adjustments
• Maintain detailed and accurate records of customer communications and resolutions

Job description

Customer Service Representative – Non-Voice/Blended Account

About the role

We are seeking a Customer Service Representative – Non-Voice/Blended Account to join our dynamic team at TASK AGENCIES INC. This is a full-time position based in Pasig City, Metro Manila. In this role, you will be the vital link between our company and our customers, providing exceptional support across multiple communication channels including email, chat, and social media. You will handle both inbound and outbound customer interactions, resolving issues efficiently whilst maintaining the highest standards of professionalism and customer satisfaction. This position plays a crucial role in building and maintaining strong customer relationships, directly contributing to our company's reputation and success.

Key responsibilities

• Respond to customer inquiries via email, chat, and other non-voice channels in a timely and professional manner
• Document and track customer interactions accurately using our customer relationship management (CRM) system
• Resolve customer issues and concerns on the first contact whenever possible, or elevate appropriately to senior staff
• Process customer requests, including account updates, billing inquiries, and service adjustments
• Maintain detailed and accurate records of customer communications and resolutions