CSR - Voice Account (Virtual & Walk-in)

Alorica Inc.; Quezon City; On-site; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Incentives & bonuses

HMO

Paid training

Job summary

Alorica Inc. in Quezon City is seeking a Customer Service Representative (Voice) to handle inbound and outbound calls, assisting customers with inquiries and resolving concerns while delivering excellent service.

The role is onsite, open to newbies with no prior BPO experience, requiring good English communication and willingness to work in shifts. Training is paid, with a competitive salary and available incentives and HMO.

Qualifications

• High School or Senior High School graduate.
• No previous BPO experience required.
• Excellent English communications.
• Willing to work in shifting schedules.
• Willing to work onsite and in Quezon City.
• Can start ASAP.
• Salary up to ₱28,000 with incentives.
• Paid training and HMO.
• Fast hiring process.
• No Versant or mock calls required.

Responsibilities

• Handle inbound and/or outbound customer calls.
• Assist customers with inquiries.
• Resolve concerns professionally.
• Document call details in the system.
• Escalate complex issues when needed.
• Maintain professionalism and empathy during calls.

Skills

Customer service

Communication skills

Problem solving

Team player

Education

High School / Senior High School

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training

Position: Customer Service Representative (Voice)

Account Type: Voice / Call Support

Work Setup: Onsite

Job Summary:

We are seeking motivated and customer-oriented individuals to join our team as Voice Account Representatives. You will handle inbound and/or outbound calls, assist customers with inquiries, resolve concerns, and provide excellent customer service.

Key Responsibilities:

• Handle inbound and/or outbound customer calls
• Provide assistance regarding products, services, or billing concerns
• Resolve customer issues in a timely and professional manner
• Follow call flow and quality standards
• Accurately document call details in the system
• Escalate complex concerns when necessary
• Maintain professionalism and empathy during calls

Qualifications:

• At least High School / Senior High School Graduate
• With or without BPO experience (open to newbies)
• Good to excellent English communication skills
• Willing to work in shifting schedules
• Willing to work onsite
• Can start ASAP
• Competitive salary package up to P28,000
• Incentives and performance bonuses
• Paid training
• HMO and leave credits
• Fast hiring process
• With or Without BPO Experience
• No Versant No Mock Calls
• Fast & Easy Hiring process

English Language Customer Service Team Player Problem Solving