Non-Voice Agent

Sapient Global Services; Quezon City; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

HMO

Performance-based incentives

Paid training

Job summary

Sapient is hiring a Customer Service Representative - Non-Voice in Metro Manila. Join our team and support customers via chat and email, delivering professional assistance without phone contact.

We offer paid training from Day 1, performance incentives, and opportunities for career growth in a people-first, collaborative workplace.

Qualifications

• High School or Senior High School graduate (college preferred).
• Detail-oriented, solution-driven, and customer-focused.
• Basic computer skills and multitasking.
• Willing to work onsite in Metro Manila.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information about products, services, or accounts.
• Resolve issues efficiently and professionally.
• Document all interactions in the system.
• Escalate complex concerns to supervisors.
• Maintain quality, productivity, and customer satisfaction metrics.

Skills

Customer service

Multitasking

Attention to detail

Basic computer skills

Education

High School Diploma

Tools

Chat platforms

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training

Read More

Customer Service Representative - Non-Voice

About us

Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱25,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career, just like many of our current team members who chose to grow with us.

Job Description

We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms. Deliver professional assistance without using the phone.

Responsibilities

• Respond to customer inquiries via chat or email
• Provide accurate information about products, services, or accounts
• Resolve issues efficiently and professionally
• Document all interactions in the system
• Escalate complex concerns to supervisors
• Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on non-voice processes and platforms

Requirements

• High School or Senior High School graduate (College preferred)
• Detail-oriented, solution-driven, and customer-focused
• Basic computer skills and multitasking
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay with incentives
• Career growth and skill-building opportunities
• Collaborative, supportive, and dynamic team environment